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- Tasks: Manage service delivery and ensure seamless operations for military support.
- Company: Join a team dedicated to supporting UK Military Operations at home and abroad.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact in critical military operations while building strong customer relationships.
- Qualifications: Must have SC Clearance and experience in Service Delivery Management and ITSM.
- Other info: This role requires a Defence or Military background and strong technical knowledge.
The predicted salary is between 43200 - 72000 £ per year.
Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home and abroad, ensuring critical services and infrastructure are delivered effectively.
In this role, you will be at the heart of a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering, a technical Helpdesk, and Logistics Support, including Obsolescence and Asset Availability Management. You will play a key role in service management for the wider user community.
What You'll Be Doing:
- Overseeing Service Delivery Management to ensure seamless operations.
- Building and maintaining strong customer relationships in a highly collaborative environment.
- Producing internal and external reports to track performance and service improvements.
- Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements.
- Providing technical direction and understanding of customer topology and service infrastructure.
- Managing and enforcing security processes and procedures to maintain operational integrity.
What We're Looking For:
- Must be SC Cleared
- A proven track record in Service Delivery Management
- MUST HAVE Service Catalogue and Integration Management experience
- ITSM expertise
- Must be from a Defence or Military background
- Experience in customer management and relationship-building.
- Strong knowledge of technical environments and service delivery.
- Ability to drive commercial governance and ensure compliance with contract and legal standards.
- Understanding of security processes and procedures in a secure operational setting.
This is a high impact role, where your expertise will directly contribute to critical military operations. Send your CV or call me on 0161 924 3921 and get Ready to take on the challenge? Apply today!
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Catalogue Delivery Manager - SC CLEARED
✨Tip Number 1
Familiarise yourself with the specific requirements of SC clearance. Make sure you understand the process and any potential challenges, as this will show your commitment to security protocols during interviews.
✨Tip Number 2
Network with professionals in the defence sector, especially those who have experience in Service Delivery Management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in ITSM and service catalogue management. Being knowledgeable about current best practices will help you demonstrate your expertise and passion for the field during discussions.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences that highlight your skills in customer relationship management and service delivery. Tailoring your anecdotes to align with the job's requirements can make a strong impression.
We think you need these skills to ace Service Catalogue Delivery Manager - SC CLEARED
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Delivery Management, particularly focusing on Service Catalogue and Integration Management. Use specific examples from your previous roles that demonstrate your ability to manage customer relationships and deliver technical services.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your background aligns with the job requirements. Emphasise your SC clearance and any relevant experience in defence or military settings, as well as your understanding of security processes.
Highlight Relevant Skills: In your application, make sure to showcase your ITSM expertise and any specific tools or methodologies you are familiar with. Mention your ability to drive compliance with contracts and legal standards, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Service Delivery Manager.
How to prepare for a job interview at Experis
✨Showcase Your SC Clearance
Make sure to highlight your active SC clearance early in the interview. This is a crucial requirement for the role, and demonstrating your understanding of its importance in a secure operational setting will set you apart.
✨Demonstrate Service Delivery Expertise
Prepare specific examples from your past experience that showcase your skills in Service Delivery Management, particularly in Service Catalogue and Integration Management. Be ready to discuss how you've successfully overseen operations and improved service delivery.
✨Emphasise Relationship-Building Skills
Since the role involves building strong customer relationships, come prepared with anecdotes that illustrate your ability to collaborate effectively with clients. Highlight any successful partnerships you've developed in previous roles.
✨Understand Technical Environments
Brush up on your knowledge of technical environments relevant to the role. Be ready to discuss how your technical understanding has helped you manage service delivery and ensure compliance with KPIs and SLAs in the past.
