IAM Team Lead

The Identity & Access Management (IAM) team, sitting within the Cyber Security function, ensures that access for all Motability Operations (MO) employees and customers is correct, appropriate, and secure. The IAM Technical Lead is responsible for the technical direction, engineering assurance, and operational stability of our IAM services across both internal and external domains. This includes identity federation, authentication, access governance, lifecycle automation, and privileged access planning. This is a hands-on technical leadership role, accountable for guiding a multidisciplinary team of engineers and contractors, ensuring consistent delivery, high service availability, and secure integration of identity services into core business platforms. The role also plays a key part in the transition from externally delivered IAM solutions to sustainable in-house capability, helping to embed knowledge, uplift team skillsets, and reduce technical debt. A core area of focus is ensuring the resilience and integrity of the external identity service supporting customers and dealers—a business-critical platform underpinning key digital journeys.

You are a highly capable IAM professional with strong technical experience across authentication, federation, and access governance domains. You thrive in environments where you can combine hands-on solutioning with team leadership, mentoring, and continuous improvement. You have a proven ability to support or lead identity platform delivery across a broad estate, and you understand the importance of maintaining high availability in customer-facing authentication services. You are confident guiding others in the design and delivery of joiner-mover-leaver (JML) automation, access reviews, SoD frameworks, and privileged access strategy. You're comfortable setting direction, influencing architecture, and ensuring that the team consistently delivers to a high standard. You work effectively with cross-functional teams—from architects to compliance to app owners—and are able to represent IAM priorities in technical forums and delivery plans. You're proactive, structured, and focused on delivering secure, reliable, and user-friendly identity services.

Minimum Criteria

• Familiarity with IAM tools such as Ping, Azure Entra ID, Okta, SailPoint, Saviynt or ForgeRock.
• Strong technical experience in IAM delivery, including authentication, federation (SAML, OIDC, OAuth2), and access lifecycle automation.
• Hands-on background in engineering or supporting IAM platforms in medium to large enterprises.
• Proven ability to lead the technical direction of a multi-disciplinary IAM team, ensuring consistent delivery and platform stability.
• Experience implementing or guiding access governance practices including JML processes, access certification, RBAC, and SoD frameworks.
• Experience working with hybrid environments including cloud directories, SaaS applications, and on-prem systems.
• Solid scripting or automation experience (e.g. PowerShell, Python, or RESTful APIs) for provisioning and workflow integration.
• Working knowledge of directory services (e.g. Active Directory, Azure AD), identity federation, and identity lifecycle orchestration.
• Familiarity with logging and monitoring practices, including event correlation, identity-related SIEM alerts, or IAM health dashboards.
• Understanding of identity governance within regulatory frameworks such as ISO 27001, NIST, GDPR, or SOX.
• Experience in platform resilience, fault tolerance, and incident response practices.

Benefits

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions, We drive change, We care.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus.
• 15% non-contributory pension (9% non-contributory pension during probation period).
• 28 days annual leave with option to purchase and sell days.
• 1 day for volunteering.
• Funded Private Medical Insurance cover.
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme.
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help.
• Funded health screening for over 50s.
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans.
• Employee Discount Scheme with an app to save on the go.
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees.
• Generous family leave policies.

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first-rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.