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- Tasks: Troubleshoot and provide technical support for Mimaki products while ensuring customer satisfaction.
- Company: Join Hybrid Services Ltd, the exclusive distributor for Mimaki in the UK & Ireland.
- Benefits: Enjoy a full-time role with opportunities for travel and hands-on experience.
- Why this job: Be part of a creative team that combines technology and innovation to drive success.
- Qualifications: Must have technical support skills, a driving license, and strong communication abilities.
- Other info: Travel across the UK is required, with occasional overnight stays.
The predicted salary is between 28800 - 42000 £ per year.
Hybrid Services Ltd is the exclusive UK & Ireland distributor for Mimaki, offering the highest levels of service & support for Mimaki's range of printers, cutters, software, and ink. The company focuses on combining creative talents with innovative printing, cutting, and software technologies to ensure long-term success. Hybrid is committed to providing outstanding quality products matched by exceptional customer service and support.
This is a full-time Field Services Engineer. The Field Services Engineer will be responsible for troubleshooting, providing technical support, conducting preventive maintenance, and delivering exceptional customer service for Mimaki's products. The role involves working closely with clients to ensure the efficient operation and maintenance of Mimaki printing, cutting, and software technologies. You will be required to travel around the UK and there will be occasions when you will need to stay away overnight.
Qualifications:
- Field Service and Technical Support skills
- A full Driving License
- Ability to work alone and as part of a Team
- Troubleshooting expertise
- Strong customer service and communication skills
- Ability to work well under pressure and in a fast-paced environment
- Knowledge of Mimaki products is an advantage
- Relevant technical certifications or qualifications are desirable.
Contact Detail:
Hybrid Services Ltd (Mimaki Distributor - UK & Ireland) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with Mimaki products and technologies. Understanding their range of printers, cutters, and software will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your troubleshooting skills through real-life examples. Be prepared to discuss specific instances where you've successfully resolved technical issues, as this will showcase your problem-solving abilities.
✨Tip Number 3
Emphasise your customer service experience. Since the role involves direct interaction with clients, sharing stories about how you've provided exceptional support in previous positions can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your ability to work under pressure. Prepare examples that illustrate how you've managed tight deadlines or challenging situations, as this is crucial for a fast-paced field services environment.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Field Services Engineer position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Technical Skills: Emphasise your technical support and troubleshooting skills in your CV and cover letter. Provide specific examples of how you've successfully resolved technical issues in previous roles, especially if they relate to printing or software technologies.
Showcase Customer Service Experience: Since the role involves delivering exceptional customer service, include examples of your past experiences where you provided outstanding support to clients. This could be through direct interactions or by improving processes that enhanced customer satisfaction.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you want to work for Hybrid Services Ltd and how your background aligns with their mission of combining creative talents with innovative technologies. Mention any knowledge of Mimaki products if applicable.
How to prepare for a job interview at Hybrid Services Ltd (Mimaki Distributor - UK & Ireland)
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise, especially in troubleshooting and providing support. Be prepared to discuss specific examples of how you've resolved issues in the past, particularly with similar products or technologies.
✨Demonstrate Customer Service Excellence
Since the role involves a lot of client interaction, be ready to share experiences where you provided exceptional customer service. Discuss how you handled difficult situations and ensured customer satisfaction.
✨Familiarise Yourself with Mimaki Products
Having knowledge about Mimaki's range of printers, cutters, and software will give you an edge. Research their products and be prepared to discuss how your skills can benefit their customers.
✨Prepare for Travel and Flexibility Questions
As the job requires travel and occasional overnight stays, be ready to discuss your flexibility and willingness to adapt. Share any previous experiences that demonstrate your ability to manage travel effectively while maintaining work quality.
