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- Tasks: Handle motor claims from home, providing excellent customer service and problem-solving.
- Company: Join a cutting-edge InsurTech firm revolutionising the claims industry with innovative technology.
- Benefits: Enjoy a competitive salary, remote work, and support for professional qualifications.
- Why this job: Be part of a friendly team in a dynamic environment with endless growth opportunities.
- Qualifications: 3+ years in motor claims, strong communication skills, and a client-focused attitude required.
- Other info: Receive top-notch equipment and enjoy a supportive work culture.
The predicted salary is between 30000 - 35000 £ per year.
A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!
This ‘Third Party Administrator – with a difference’ is the brainchild of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA’s on the planet.
This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.
Due to having long-term deals in place with a number of MGA’s (each with diverse books of business), the need has arisen for an experienced Motor Claims Handler to join the team. Candidates from either a Private Motor or Commercial Motor claims background will be considered, but it is essential that you have at least 3 years’ experience, including Damage losses.
Just as importantly, you will have settled claims, either within an insurance company, or via delegated authority at a loss adjusting firm or Third-Party Administrator (TPA). As this role is 100% home-based, you must be highly motivated and able to work under your own steam, with minimal supervision (but lots of support!), and you’ll be well-organised with excellent task-management skills.
As you’d expect from a disruptive Insurtech firm, you should be client service-focused, with a can-do attitude, and pride yourself on your problem-solving skills and innovative approach to delivering excellent client outcomes.
As you will be dealing with stakeholders from all walks of life, and dealing with a wide variety of losses, you must have excellent communication and rapport building skills, with the ability to have difficult conversations, whilst demonstrating empathy.
You will receive a generous basic salary of between £30K - £35K per annum (Negotiable, depending on experience), plus a range of company benefits, including support towards professional qualifications.
For the ambitious, the sky really is the limit! With more high-profile MGA’s being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!
Contact Detail:
Aston Charles Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends in the InsurTech industry. Understanding how technology is reshaping claims handling will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurance and claims handling sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for scenario-based questions that focus on problem-solving and client interactions. Think of examples from your past experience where you successfully managed difficult conversations or resolved complex claims.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage your workload effectively, especially in a home-based setting. Highlight any tools or methods you use to stay productive and ensure timely claim resolutions.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in motor claims handling. Emphasise your 3+ years of experience, including any specific achievements or challenges you've overcome in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the InsurTech industry and your passion for delivering excellent customer outcomes. Mention your problem-solving skills and ability to work independently in a home-based environment.
Highlight Communication Skills: In your application, stress your communication and rapport-building skills. Provide examples of how you've successfully managed difficult conversations and demonstrated empathy in past roles.
Showcase Your Motivation: Since this role is home-based, convey your self-motivation and organisational skills. Discuss how you manage your time effectively and stay productive without direct supervision.
How to prepare for a job interview at Aston Charles Ltd
✨Showcase Your Experience
Make sure to highlight your 3+ years of experience in handling motor claims. Be prepared to discuss specific cases where you successfully settled claims, as this will demonstrate your expertise and suitability for the role.
✨Demonstrate Problem-Solving Skills
Since the company values innovative approaches, come prepared with examples of how you've tackled complex claims issues in the past. This will show that you can think outside the box and deliver excellent client outcomes.
✨Emphasise Communication Skills
As you'll be dealing with various stakeholders, it's crucial to convey your strong communication skills. Share instances where you've built rapport or handled difficult conversations with empathy, showcasing your ability to connect with clients.
✨Exhibit Self-Motivation
Given that this is a 100% home-based role, demonstrate your ability to work independently. Discuss your organisational strategies and how you manage your tasks effectively without direct supervision, which will reassure them of your self-motivation.
