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- Tasks: Manage relationships with clinics and onboard new clients to PetsApp.
- Company: PetsApp is a fast-growing startup revolutionising veterinary communication across 14 countries.
- Benefits: Enjoy competitive pay and the chance to grow in a dynamic startup environment.
- Why this job: Be part of a mission-driven team improving pet care and client experiences.
- Qualifications: Veterinary clinic experience and software solution knowledge are essential.
- Other info: Ideal for proactive team players ready to thrive in a startup culture.
The predicted salary is between 36000 - 60000 £ per year.
At PetsApp, we provide an app-based client communication solution for veterinary clinics, enabling them to better engage with pet owners and better advocate for their patients. Our product includes text chat, video consulting, appointment booking, reminders, CRM campaigns, wellness plans, home delivery, AI scribe, and digital payments. We want to help clinics better serve pets and their owners while making life easier for veterinary teams.
Since PetsApp launched in January 2020, we have had enormous growth, and PetsApp is now available at veterinary clinics in 14 countries. We have earned a 5.0 feedback score from 40,000 reviews in the App Store.
Job Description- Manage long-term relationships with existing clinics and help onboard new clinics to PetsApp.
- Review and improve client performance on the PetsApp platform.
- Support the introduction of new PetsApp solutions at our existing clients.
- Work closely with other functional teams at PetsApp to ensure a great client experience.
- Own the end-to-end success for a large number of PetsApp's customers, responsible for revenue retention, growth, and customer happiness metrics.
- Veterinary clinic experience is essential!
- Strong interest and experience with software solutions, such as practice management software and other software tools like HubSpot and Metabase.
- Highly conscientious and detail-oriented, yet with the ability to apply broad strategic goals to the decision-making process.
- Must be able to work independently and proactively!
- You have a high tolerance for ambiguity and understand the risk-reward of startup life.
- You are a team player with leadership potential.
Crucial role in a hyper growth startup, with clear potential to move up and own a key part of Customer Success. Competitive compensation.
Contact Detail:
PetsApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific challenges clinics face. Understanding their pain points will help you demonstrate how PetsApp can enhance their operations during interviews.
✨Tip Number 2
Showcase your experience with software solutions, particularly those relevant to veterinary practices. Be prepared to discuss how you've successfully implemented or improved software tools in previous roles.
✨Tip Number 3
Highlight your ability to manage relationships and drive customer success. Prepare examples of how you've maintained long-term client relationships and contributed to their growth and satisfaction.
✨Tip Number 4
Demonstrate your proactive approach and adaptability in a fast-paced environment. Share experiences where you've navigated ambiguity and made strategic decisions that benefited your clients.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at PetsApp. Familiarise yourself with their app-based solutions and how they benefit veterinary clinics.
Tailor Your CV: Highlight your relevant experience in veterinary clinics and any software solutions you've worked with. Make sure to emphasise your skills in client relationship management and detail-oriented work.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving client experiences and your understanding of the veterinary industry. Mention specific examples of how you've successfully managed client relationships in the past.
Showcase Your Soft Skills: In your application, demonstrate your ability to work independently and proactively. Highlight your leadership potential and how you can contribute to a team environment, especially in a fast-paced startup setting.
How to prepare for a job interview at PetsApp
✨Show Your Veterinary Knowledge
Since veterinary clinic experience is essential for this role, make sure to highlight your background in the veterinary field. Discuss specific experiences where you’ve successfully engaged with clinics or improved their operations.
✨Demonstrate Software Savvy
Be prepared to talk about your experience with software solutions, especially practice management tools like HubSpot and Metabase. Share examples of how you've used these tools to enhance client relationships or streamline processes.
✨Emphasise Your Detail Orientation
As a Customer Success Manager, attention to detail is crucial. Provide examples from your past roles where your conscientiousness led to improved outcomes for clients or your team.
✨Exhibit Proactive Problem-Solving
Discuss situations where you took the initiative to solve problems independently. Highlight your ability to navigate ambiguity and make strategic decisions that benefited your previous employers.
