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- Tasks: Manage relationships with clinics and onboard new clients to PetsApp.
- Company: PetsApp revolutionises veterinary communication, enhancing pet care across 14 countries.
- Benefits: Enjoy competitive pay and growth opportunities in a fast-paced startup environment.
- Why this job: Join a mission-driven team making a real impact on pet care and client satisfaction.
- Qualifications: Veterinary clinic experience and software solution knowledge are essential.
- Other info: Ideal for proactive team players ready to thrive in a dynamic startup culture.
The predicted salary is between 36000 - 60000 £ per year.
At PetsApp, we provide an app-based client communication solution for veterinary clinics, enabling them to better engage with pet owners and better advocate for their patients. Our product includes text chat, video consulting, appointment booking, reminders, CRM campaigns, wellness plans, home delivery, AI scribe, and digital payments. We want to help clinics better serve pets and their owners while making life easier for veterinary teams.
Since PetsApp launched in January 2020, we have had enormous growth, and PetsApp is now available at veterinary clinics in 14 countries. We have earned a 5.0 feedback score from 40,000 reviews in the App Store.
Job Description
- Manage long-term relationships with existing clinics and help onboard new clinics to PetsApp.
- Review and improve client performance on the PetsApp platform.
- Support the introduction of new PetsApp solutions at our existing clients.
- Work closely with other functional teams at PetsApp to ensure a great client experience.
- Own the end-to-end success for a large number of PetsApp's customers, responsible for revenue retention, growth, and customer happiness metrics.
Qualifications
- Veterinary clinic experience is essential!
- Strong interest and experience with software solutions, such as practice management software and other software tools like HubSpot and Metabase.
- Highly conscientious and detail-oriented, yet with the ability to apply broad strategic goals to the decision-making process.
- Must be able to work independently and proactively!
- You have a high tolerance for ambiguity and understand the risk-reward of startup life.
- You are a team player with leadership potential.
Benefits
- Crucial role in a hyper growth startup, with clear potential to move up and own a key part of Customer Success.
- Competitive compensation.
Contact Detail:
PetsApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific challenges clinics face. Understanding their pain points will help you demonstrate how PetsApp can enhance their operations during interviews.
✨Tip Number 2
Showcase your experience with software solutions, particularly those relevant to veterinary practices. Be ready to discuss how you've successfully implemented or improved software tools in previous roles.
✨Tip Number 3
Prepare examples of how you've managed client relationships in the past. Highlight your ability to retain customers and improve their satisfaction, as this is crucial for the Customer Success Manager role.
✨Tip Number 4
Demonstrate your proactive approach by discussing any initiatives you've taken in previous positions to enhance client engagement or streamline processes. This will show that you're a self-starter who can thrive in a startup environment.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your veterinary clinic experience and any relevant software solutions you've worked with. Use specific examples to demonstrate how you've managed client relationships and improved performance in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving client experiences in the veterinary field. Mention your understanding of PetsApp's mission and how your skills align with their goals. Be sure to include your proactive approach and leadership potential.
Showcase Relevant Skills: Emphasise your detail-oriented nature and ability to work independently. Provide examples of how you've successfully navigated ambiguity in past roles, especially in a startup environment, to illustrate your fit for the position.
Highlight Customer Success Metrics: If applicable, include any metrics or achievements related to customer retention, growth, or satisfaction from your previous roles. This will demonstrate your capability to own the end-to-end success of customers, which is crucial for this role.
How to prepare for a job interview at PetsApp
✨Show Your Veterinary Knowledge
Since the role requires veterinary clinic experience, make sure to highlight your background in this area. Discuss specific examples of how you've engaged with clinics and improved their operations, as this will demonstrate your understanding of the industry.
✨Familiarise Yourself with PetsApp
Before the interview, take some time to explore the PetsApp platform. Understand its features and benefits, and think about how you can help clinics leverage these tools. This knowledge will show your genuine interest in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Prepare scenarios where you've successfully onboarded clients or resolved issues, focusing on your strategic approach and the outcomes achieved.
✨Demonstrate Proactivity and Independence
The job description emphasises the need for someone who can work independently and proactively. Share examples from your past experiences where you took initiative, tackled challenges head-on, and contributed to team success without needing constant supervision.
