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- Tasks: Manage relationships with clinics and onboard new clients to PetsApp.
- Company: PetsApp is a fast-growing startup revolutionising veterinary communication across 14 countries.
- Benefits: Enjoy competitive pay and the chance to grow in a dynamic startup environment.
- Why this job: Be part of a mission to improve pet care while developing your career in customer success.
- Qualifications: Veterinary clinic experience and software solution knowledge are essential.
- Other info: Ideal for proactive team players ready to thrive in a startup culture.
The predicted salary is between 36000 - 60000 £ per year.
At PetsApp, we provide an app-based client communication solution for veterinary clinics, enabling them to better engage with pet owners and better advocate for their patients. Our product includes text chat, video consulting, appointment booking, reminders, CRM campaigns, wellness plans, home delivery, AI scribe, and digital payments. We want to help clinics better serve pets and their owners while making life easier for veterinary teams.
Since PetsApp launched in January 2020, we have had enormous growth, and PetsApp is now available at veterinary clinics in 14 countries. We have earned a 5.0 feedback score from 40,000 reviews in the App Store.
Job DescriptionManage long-term relationships with existing clinics and help onboard new clinics to PetsApp. Review and improve client performance on the PetsApp platform. Support the introduction of new PetsApp solutions at our existing clients. Work closely with other functional teams at PetsApp to ensure a great client experience. Own the end-to-end success for a large number of PetsApp's customers, responsible for revenue retention, growth, and customer happiness metrics.
Qualifications- Veterinary clinic experience is essential!
- Strong interest and experience with software solutions, such as practice management software and other software tools like HubSpot and Metabase.
- Highly conscientious and detail-oriented, yet with the ability to apply broad strategic goals to the decision-making process.
- Must be able to work independently and proactively!
- You have a high tolerance for ambiguity and understand the risk-reward of startup life.
- You are a team player with leadership potential.
Crucial role in a hyper growth startup, with clear potential to move up and own a key part of Customer Success. Competitive compensation.
Contact Detail:
PetsApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific challenges clinics face. Understanding their pain points will help you demonstrate how PetsApp can enhance their operations during interviews.
✨Tip Number 2
Network with professionals in the veterinary field, especially those who have experience with software solutions. This can provide you with valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Showcase your ability to manage relationships by preparing examples of how you've successfully onboarded clients or improved customer satisfaction in previous roles. This will highlight your relevant experience.
✨Tip Number 4
Research PetsApp's current offerings and any recent updates or features. Being knowledgeable about their products will allow you to engage in meaningful conversations and demonstrate your enthusiasm for the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in veterinary clinics and any software solutions you've worked with. Emphasise your ability to manage client relationships and your understanding of customer success metrics.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving client experiences in the veterinary field. Mention specific examples of how you've successfully onboarded clients or improved their performance using software solutions.
Showcase Your Skills: Clearly outline your skills related to client management, strategic thinking, and detail orientation. Use bullet points to make it easy for the hiring team to see how you meet the qualifications listed in the job description.
Highlight Your Startup Experience: If you have experience working in a startup environment, mention it! Discuss how you’ve navigated ambiguity and contributed to growth in previous roles, as this aligns well with PetsApp's dynamic culture.
How to prepare for a job interview at PetsApp
✨Show Your Veterinary Knowledge
Since veterinary clinic experience is essential for this role, make sure to highlight your background in the veterinary field. Discuss specific experiences where you’ve successfully engaged with clinics or improved their operations.
✨Demonstrate Software Savvy
Be prepared to talk about your experience with software solutions, particularly practice management tools like HubSpot and Metabase. Share examples of how you've used these tools to enhance client relationships or streamline processes.
✨Emphasise Your Detail Orientation
As a Customer Success Manager, attention to detail is crucial. Provide examples from your past roles where your conscientiousness led to improved outcomes for clients or your team.
✨Exhibit Proactive Problem-Solving
Discuss situations where you took the initiative to solve problems or improve client experiences. This will showcase your ability to work independently and proactively, which is vital in a startup environment.
