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- Tasks: Provide hands-on IT support for desktops, laptops, and software applications.
- Company: Join HCLTech, a $13+ billion global leader in tech and innovation.
- Benefits: Enjoy up to 20 days' vacation, various insurances, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in tech and society.
- Qualifications: 3+ years of IT experience with strong skills in Microsoft Windows and Office 365.
- Other info: Engage in exciting projects and initiatives like CSR and Diversity Councils.
The predicted salary is between 36000 - 60000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.
You will be required to provide Deskside / OSS / FSO technical support of Desktop PCs/Laptops, Tablets, Telephony, Software applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Responsibilities include:
- Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support.
- Providing 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreements.
- Providing on-site cover as part of a shift arrangement.
- Providing site support in remote offices when required.
- Troubleshooting and resolving software issues; performing asset inventory activities as needed.
- End user training and guidance on the use of hardware and software.
This position requires the ability to work in a BAU and/or project-based environment requiring flexibility and teamwork. Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphones etc. Strong technical skills in Microsoft Windows 11, Office 365, Teams, Google, Service Now and other well-known applications. Administration experience of MS Active Directory users & groups, policies and management concepts. Effective communication in English and/or local language. Ability to support technically video conferencing equipment.
At least 3+ years of experience in the field or in a related area required. Collaboration experience including remote control of PCs and video conferencing knowledge. Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects/upgrades (workstations). Strong Microsoft Office skills (Outlook, Word, and Excel).
Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
Contract Desktop Technician (Contract) employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Desktop Technician (Contract)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 11 and Office 365. Having hands-on experience or certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past experiences where you successfully resolved technical issues. Be ready to discuss these scenarios in detail, highlighting your problem-solving approach and customer service skills.
✨Tip Number 3
Network with current or former employees of HCLTech on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to demonstrate your collaboration skills, especially in remote settings. Think of examples where you've worked effectively in a team, particularly in IT support roles, as this is crucial for the position you're applying for.
We think you need these skills to ace Contract Desktop Technician (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, technical troubleshooting, and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to provide excellent customer support. Mention specific experiences where you've successfully resolved technical issues or improved user satisfaction.
Showcase Technical Skills: In your application, emphasise your proficiency with Microsoft Windows 11, Office 365, and other relevant software. Provide examples of how you've used these tools in previous roles to solve problems or enhance productivity.
Highlight Teamwork and Flexibility: Since the role requires collaboration and adaptability, include examples of how you've worked effectively in teams and adapted to changing environments. This will show that you're a good fit for the company's culture.
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
Make sure you're well-versed in the technical skills required for the role, especially with Microsoft Windows 11, Office 365, and other applications mentioned in the job description. Brush up on troubleshooting techniques for desktops, laptops, and peripherals to demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role involves providing high levels of customer satisfaction, prepare examples of how you've successfully resolved user issues in the past. Highlight your ability to communicate effectively and provide training to end users.
✨Demonstrate Flexibility and Teamwork
The job requires working in both BAU and project-based environments. Be ready to discuss your experiences working collaboratively in teams and how you've adapted to changing situations or requirements in previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about unique, non-recurring problems you've encountered and how you diagnosed and resolved them. This will show your analytical skills and hands-on experience.
