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- Tasks: Help patients navigate finance options and ensure a smooth experience from consultation to treatment.
- Company: Join Optical Express, the UK's leading provider of laser eye and cataract surgery with over 35 years of excellence.
- Benefits: Enjoy 29 days annual leave, free eye surgery, and a modern working environment.
- Why this job: Be part of a caring team that transforms lives while growing your career in a supportive culture.
- Qualifications: Excellent communication skills and a calm, empathetic approach are essential; finance experience is a plus.
- Other info: Full training provided with clear progression routes for top performers.
The predicted salary is between 25396 - 35356 £ per year.
Hours: Full Time (40 Hours Per Week)
Location: Glasgow City Centre – Office based (Contact Centre)
Salary: From £25,396
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
We’re looking for a confident, patient-focused individual to join our Glasgow-based Contact Centre team. You’ll play a vital role in helping patients take the next step in their vision correction journey by:
- Engaging with patients to collect outstanding balances
- Guiding patients through third-party finance options with clarity and care
- Supporting a seamless and positive patient experience from consultation to treatment
What we are looking for:
- Excellent communication and customer service skills.
- A calm, empathetic approach to patient interaction.
- Confidence working with finance and payment processes.
What’s in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Patient Finance & Payment Advisor (Glasgow) employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Finance & Payment Advisor (Glasgow)
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their finance options. Understanding these will help you engage confidently with patients and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with a friend or family member. This will help you develop a calm and empathetic approach, which is crucial for this role.
✨Tip Number 3
Research common questions patients might have about finance and payment processes in healthcare. Being prepared to answer these questions can set you apart as a knowledgeable candidate.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Patient Finance & Payments Advisor role.
We think you need these skills to ace Patient Finance & Payment Advisor (Glasgow)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Finance & Payment Advisor. Highlight your relevant experience in customer service and finance in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, empathy, and any previous roles that involved finance or patient interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the finance processes. Use specific examples from your past experiences to demonstrate how you can contribute to Optical Express.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Optical Express
✨Showcase Your Communication Skills
As a Patient Finance & Payment Advisor, excellent communication is key. Prepare to demonstrate your ability to explain complex financial options clearly and empathetically. Think of examples from your past experiences where you successfully communicated with customers or patients.
✨Emphasise Empathy and Patience
This role requires a calm and patient approach. Be ready to discuss how you've handled difficult situations in the past, especially when dealing with sensitive topics like finance. Highlight your ability to listen and respond to patient concerns with care.
✨Familiarise Yourself with Financial Processes
Since the job involves guiding patients through finance options, brush up on relevant financial processes and terminology. Being knowledgeable will not only boost your confidence but also show the interviewer that you're serious about the role.
✨Research Optical Express and Its Values
Understanding the company's mission and values is crucial. Familiarise yourself with Optical Express's commitment to patient care and community involvement. This will help you align your answers with their culture during the interview.
