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For Companies At a Glance
- Tasks: Manage table and bedroom reservations, ensuring accuracy and exceptional service.
- Company: Join Home House, a prestigious private members' club known for luxury hospitality.
- Benefits: Enjoy competitive pay, health insurance, gym discounts, and complimentary meals.
- Why this job: Be part of a vibrant team dedicated to creating unforgettable guest experiences in an opulent setting.
- Qualifications: Experience in reservations or guest service, with strong communication and multitasking skills.
- Other info: Opportunities for career growth and ongoing training in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Do you strive to deliver excellence in an atmosphere of luxury and sophistication? Home House, the epitome of elegance and prestige, is seeking a dynamic individual to join our team as a Reservations Coordinator.
Why Home House?
- Join our family: Become part of a team that prides itself on delivering unparalleled experiences and setting the standard for luxury hospitality.
- Career growth: Elevate your career in hospitality within a renowned establishment, with opportunities for advancement and skill development.
- Prestigious environment: Work in one of London's most exclusive private members' clubs in an opulent setting.
- Exceptional standards: Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.
- Vibrant atmosphere: Immerse yourself in the unique energy of Home House.
Your purpose
- Convert and confirm all table and bedroom reservation enquiries, ensuring all information and comments are correct.
- Deal with all reservations and enquiries with care and in line with the Company's procedures.
- Ensure our Standard Operating Procedures are followed consistently in order to maintain our standards of guest service and provide a warm welcome to each member and guest.
- Have complete knowledge of facilities, room rates, promotions and hours of operation across both Houses so that you can positively approach bedroom, room service and F&B outlet sales opportunities.
- Assist the Group Reservations Manager, Reception / Front of House teams with systems ensuring correct allocation of tables, close outs, notes and messages.
- Coordinate rewards and VIP treatment for special guests on arrival with the Reception / Front of House teams.
- Support the coordination of group booking enquiries for the Food & Beverage teams, including the preparation of function sheets to ensure clear communication with all relevant departments.
- Support members parties, including bookings, dining options, logistics and ticketing.
About you
- Proven experience in reservations, Front of House or guest service.
- A confident, clear communicator with a professional phone manner and strong multitasking ability.
- Highly organised with excellent attention to detail and a proactive approach to guest satisfaction.
- Strong knowledge of reservation systems and a keen understanding of Standard Operating Procedures.
- Sales-aware with the ability to both upsell and cross-sell.
- A team player who is passionate about delivering memorable guest experiences, with a warm and welcoming attitude.
In return, what do we offer?
- A supportive and inclusive work environment where your contributions are valued.
- Opportunities for career advancement and ongoing training.
- Competitive salary and pension.
- Private health insurance and Employee Assistance scheme.
- Gym and retail discounts.
- 50% taxi contribution for late-night shifts.
- Complimentary meals on duty.
- In-House experiences at both Home House and Home Grown.
- Wagestream.
- Full uniform is provided.
If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!
Welcome Home
Contact Detail:
Home House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector, particularly the standards and expectations of high-end establishments like Home House. Understanding their unique selling points will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees of Home House or similar venues. They can provide valuable insights into the company culture and what it takes to succeed in a role like Reservations Coordinator.
✨Tip Number 3
Demonstrate your knowledge of reservation systems and procedures during any interactions with the hiring team. Being able to discuss specific systems or experiences will show that you're prepared and knowledgeable.
✨Tip Number 4
Prepare to showcase your customer service skills by thinking of examples where you've gone above and beyond for guests. This will highlight your proactive approach to guest satisfaction, which is crucial for this role.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations, Front of House, or guest service. Emphasise your communication skills and attention to detail, as these are crucial for the Reservations Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury hospitality and your understanding of Home House's commitment to excellence. Mention specific experiences where you delivered exceptional guest service.
Highlight Relevant Skills: In your application, clearly outline your knowledge of reservation systems and your ability to upsell and cross-sell. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Home House
✨Showcase Your Customer Service Skills
As a Reservations Coordinator, your ability to provide exceptional customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles, highlighting your attention to detail and proactive approach.
✨Demonstrate Knowledge of the Venue
Familiarise yourself with Home House's facilities, room rates, and any current promotions before the interview. This knowledge will not only impress your interviewers but also show your genuine interest in the role and the establishment.
✨Practice Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to conduct a mock interview with a friend to refine your professional phone manner and ensure you come across as approachable and knowledgeable.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle guest inquiries or complaints. Think of scenarios from your past experiences where you successfully resolved issues or enhanced guest satisfaction, and be ready to discuss them.
