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- Tasks: Engage with customers through calls and manage service bookings.
- Company: Join a prestigious Jaguar Land Rover dealership in Droitwich.
- Benefits: Enjoy a structured work schedule with weekends off and a supportive team environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and retention.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: Opportunity for growth within the company due to internal promotions.
The predicted salary is between 28800 - 43200 £ per year.
Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Jaguar Land Rover dealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00 (1 Hour Lunch Break), with 1 in 3 Saturdays 09:00 - 13:00.
As a Customer Retention Advisor, you will facilitate inbound calls and service bookings as well as making outbound calls.
Customer Retention Specialist employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Specialist
✨Tip Number 1
Familiarise yourself with Jaguar Land Rover's brand values and customer service standards. Understanding their ethos will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Customer Retention Specialist, you'll be handling inbound and outbound calls, so being articulate and personable is key to making a positive impression.
✨Tip Number 3
Research common customer retention strategies used in the automotive industry. Being able to discuss these strategies and how they can be applied at Jaguar Land Rover will show your proactive approach and industry knowledge.
✨Tip Number 4
Network with current or former employees of Jaguar Land Rover if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your responses during the interview process.
We think you need these skills to ace Customer Retention Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Retention Specialist. Highlight key skills and experiences that align with the role, such as customer service experience and communication skills.
Tailor Your CV: Customise your CV to reflect relevant experience in customer retention or similar roles. Use specific examples that demonstrate your ability to handle inbound and outbound calls effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention why you want to work at Jaguar Land Rover and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Listers
✨Know the Company
Before your interview, make sure to research Jaguar Land Rover and their values. Understanding their commitment to customer service and retention will help you align your answers with what they are looking for.
✨Prepare for Role-Specific Questions
Expect questions related to customer retention strategies and handling customer inquiries. Think of examples from your past experiences where you successfully retained customers or resolved issues.
✨Showcase Your Communication Skills
As a Customer Retention Specialist, strong communication is key. During the interview, demonstrate your ability to listen actively and respond clearly. Practice articulating your thoughts to ensure you come across as confident and approachable.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
