Salesforce Business Systems Analyst

Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value. Our London HQ is home to our in-house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags. Each design is then responsibly made by our family-run manufacturing partners, in the expert hands of three generations of artisan craftspeople.

Working within the IT team, you will be offering Microsoft Dynamics 365 Business Central hands-on business and system analysis expertise. You will be delivering improvements, enhancements, and supporting business queries and occasionally projects. You will help resolve IT support tickets that are Business Central related, bringing your analytical skills and BC experience to identify root cause and permanently resolve recurring issues. You will help populate our knowledgebase so that teams across Radley can find their own solutions whenever possible. You will guide ‘superusers’ and train Radley’s teams through standard operating procedures for all routine BC based tasks.

Key Responsibilities

• Provide technical support for Microsoft Dynamics 365 Business Central using ITSM tools and ITIL processes.
• Collaborate with the IT team, service desk, and business systems specialists to resolve issues and manage escalations.
• Handle incidents, including P1s, and escalate to third-party partners when needed.
• Identify, propose, and implement system improvements and enhancements within D365 BC.
• Support enhancement projects through training, testing, documentation, and user adoption.
• Ensure effective and compliant system usage across the business through guidance and ad hoc support.
• Provide clear and effective support to both internal and external customers, addressing their needs and responding promptly.

Skills & Experience

• Strong analytical, problem-solving skills and excellent attention to detail.
• Highly motivated self-starter, with passion, drive, and ability to work in a fast-paced environment.
• Ability to communicate effectively at all levels and present complex data in a manner relevant to the target audience.
• Excellent organisational skills with the ability to work autonomously, as well as in team collaborations.
• Ability to effectively present information and respond to questions from groups of managers, users and peers.
• Must be able to adapt quickly to change and challenges and have a flexible approach to working.
• Excellent communication and documentation skills, good training skills.
• Microsoft 365 experience (Word, PowerPoint, Excel, Outlook, Teams, SharePoint).
• Experience in a Retail Head Office environment.
• At least 3 years hands on experience of D365 BC support, preferably in a retail environment.
• Knowledge of Finance, Buying and Merchandising, Logistics and Warehousing.
• Strong understanding of ERP analytics solutions.
• Any knowledge of JSON/XML, AIS, LogicApps, PowerBI.

Hybrid Working

Radley embraces a hybrid working model, combining the benefits of both remote and office-based work. This approach offers flexibility, allowing you to balance professional and personal commitments effectively. Our working pattern is typically 3 days a week in the office, and two days working from home.

We know that diversity in a business only makes it stronger, so our People team are clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds. We are #Proudtobe Radley.

We’re proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having the skills required for this role then we’ll openly share our salary banding with you ahead of moving forward to the next stage. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups who may undervaluing themselves.