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- Tasks: Join our team as a Client Support Administrator, providing essential admin support and excellent customer service.
- Company: We're a dynamic firm in Guildford, dedicated to client satisfaction and professional growth.
- Benefits: Enjoy medical insurance, enhanced sick pay, a pension plan, and 31 days of holiday!
- Why this job: Be part of a supportive culture where your organisational skills make a real impact on clients.
- Qualifications: Looking for organised individuals with strong communication skills and attention to detail.
- Other info: This is a permanent office-based role with a 9am-5pm schedule.
The predicted salary is between 24000 - 36000 £ per year.
Guildford based Client seeks a permanent Client Support Administrator to join their team on a permanent basis. The Client Support Administrator would report into a Partner and Manager, this role is office based, and would suit an organised and proactive individual.
Duties of Client Support Administrator:
- To provide full administrative support to the team
- Providing excellent telephone customer service
- Onboarding of clients onto our systems including carrying out AML checks
- To maintain client’s data including addresses on CCH, databases, and portals
- Dealing with daily post, scanning, and saving and distributing to relevant team members
- Maintaining and reviewing clients' online accounts with HMRC
- Maintaining client trackers
- Preparing standard HMRC letters
- Packaging and uploading of tax returns and any other documents to client portals
- To assist with any other administrative and/or client work as and when required
- Printing returns and preparing letters/packaging
- New client set up
- Updating central workpaper file documents
- Setting up US workpaper PDF files
- Updating US client tracker
- Preparing engagement letters
- Downloading/uploading documents to/from Sharefile
- Providing support to Managers, Senior Managers and Partners as required
- Ad-hoc administration duties
The Client Support Administrator requires excellent communication skills and telephone manner, organised and strong attention to detail. Hours are 9.00am – 5.00pm. Benefits include medical and life insurance, enhanced sickness pay, pension and 31 days holiday in a complete holiday year.
Locations
Contact Detail:
KennedyPearce Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Administrator
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as CCH and Sharefile. Being able to demonstrate your proficiency with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially over the phone. Practice common scenarios you might encounter in this role, as excellent communication is key to providing top-notch support to clients.
✨Tip Number 3
Prepare examples of how you've previously managed administrative tasks or supported a team effectively. Highlighting your organisational skills and attention to detail will resonate well with the hiring managers.
✨Tip Number 4
Research the company culture and values of the client. Understanding their ethos will help you tailor your responses in the interview and demonstrate that you're a good fit for their team.
We think you need these skills to ace Client Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the duties of a Client Support Administrator. Emphasise your organisational skills, attention to detail, and any previous customer service roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for providing administrative support and excellent customer service.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you provide examples in your application that demonstrate your strong telephone manner and ability to interact effectively with clients and team members.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Support Administrator position.
How to prepare for a job interview at KennedyPearce Consulting
✨Showcase Your Organisational Skills
As a Client Support Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to handle the administrative duties required in the role.
✨Demonstrate Excellent Communication
Since the role involves providing excellent telephone customer service, practice your communication skills before the interview. Be ready to discuss how you've effectively communicated with clients or team members in previous roles, highlighting your telephone manner and clarity.
✨Familiarise Yourself with Relevant Systems
The job requires onboarding clients and maintaining data on various systems. Research common software used in client support roles, such as CRM systems or databases. Mention any relevant experience you have with these tools during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and attention to detail. Think of scenarios where you had to deal with challenging situations or errors in client data. Prepare to explain how you resolved these issues and what you learned from them.
