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- Tasks: Lead and support staff to ensure excellent customer service and achieve store targets.
- Company: Join a dynamic home & fashion store team dedicated to funding life-saving research.
- Benefits: Enjoy flexible working hours, including weekends and bank holidays, in a fast-paced environment.
- Why this job: Be part of a rewarding mission while developing your management skills in retail.
- Qualifications: Experience in customer-facing roles and supervisory experience are essential.
- Other info: This role is physically demanding but offers great personal satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for an opportunity to progress in store management? We are looking for a Department Manager to join our home & fashion store team in Straiton, so we could be the perfect match!
What does this role involve:
- As a Department Manager, you support the General Manager with the day-to-day running of the store by leading and supporting staff and volunteers to deliver an excellent customer journey that reflects our values.
- Department Managers contribute towards the success of their stores by:
- Ensuring the highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for:
- Experience in a customer-facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way.
Locations
Department Manager in Loanhead, Midlothian employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager in Loanhead, Midlothian
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives us at StudySmarter will help you align your answers during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated staff or improved customer service, as this is crucial for the Department Manager role.
✨Tip Number 3
Research current trends in retail and customer service. Being knowledgeable about the latest strategies can set you apart from other candidates and show that you're proactive and commercially driven.
✨Tip Number 4
Prepare to discuss how you would handle the physical demands of the job. Think about your experience with stock management and how you can contribute to maintaining high standards in a fast-paced environment.
We think you need these skills to ace Department Manager in Loanhead, Midlothian
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and any supervisory positions you've held. Emphasise your achievements in delivering excellent customer service and meeting sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your commitment to exceptional customer service. Mention specific examples of how you've contributed to team success and how you can bring that experience to the Department Manager role.
Showcase Your Leadership Skills: Highlight your experience in leading teams and developing staff. Provide examples of how you've motivated others and achieved results, particularly in fast-paced environments similar to the one described in the job listing.
Research the Company: Familiarise yourself with the company's values and mission. Understanding their approach to customer service and community involvement will help you align your application with what they are looking for in a Department Manager.
How to prepare for a job interview at British Heart Foundation
✨Showcase Your Customer Service Skills
As a Department Manager, you'll need to demonstrate your ability to deliver exceptional customer service. Prepare examples from your past experiences where you went above and beyond for customers, highlighting how this aligns with the company's values.
✨Highlight Your Leadership Experience
Since the role involves leading staff and volunteers, be ready to discuss your supervisory experience. Share specific instances where you successfully managed a team, resolved conflicts, or motivated others to achieve targets.
✨Demonstrate Commercial Awareness
Being commercially driven is key for this position. Research the company’s current campaigns and sales strategies, and think of innovative ideas you could bring to the table during the interview to maximise sales through both physical and digital channels.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think about scenarios you might face as a Department Manager, such as handling a busy weekend or managing stock levels, and prepare your responses accordingly.
