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For Companies At a Glance
- Tasks: Manage client portfolios, ensuring seamless onboarding and campaign success.
- Company: Join CNS Media, a fast-growing agency known for its vibrant culture and award-winning services.
- Benefits: Enjoy flexible working, gym memberships, team events, and a tax-free bonus scheme.
- Why this job: Be part of a dynamic team that values personal growth and makes a real impact in media.
- Qualifications: Experience in client services or account management is essential; media industry exposure is a plus.
- Other info: CNS Media champions diversity and offers continuous professional development opportunities.
The predicted salary is between 28000 - 36000 £ per year.
To support continued growth, we are looking for a Client Success Manager to join our team.
Location: Manchester (Hybrid / remote available)
Job type: Full time, permanent. 35 Hours per week.
Salary: £33K-£40k (depending on experience)
Benefits: Employment Ownership Trust (EOT) tax-free company bonus scheme; flexible working; gym membership; regular team building events and Socials.
Career & Personal Development: Learning and development programme, continuous professional development opportunities, well-being programme.
About the Role
We are looking for a proactive and relationship-driven Client Success Manager to work across a mix of existing and newly onboarded clients. You will collaborate closely with our Account Director to ensure the seamless transition of clients from prospective to post-sale, and take full ownership of a client portfolio focused on service, strategy, and retention.
Youll work across a diverse client base spanning both B2C and B2B sectors, delivering on onboarding, campaign servicing, and client success strategies. The ideal candidate will be confident in building rapport quickly, presenting strategic proposals and campaign updates, and collaborating across internal teams to ensure campaign excellence. A strong understanding of client goals and market dynamics is essential as you will work with the wider team to create retention and growth strategies that deliver results.
Highlights of the role:
- Full responsibility for managing your own client portfolio, including existing clients and new business wins allocated to you to onboard and service.
- Support the Account Director by attending client pitches to foster early relationship development.
- Collaborate with the Account Director on servicing, strategy, and post-campaign analysis.
- Prepare and deliver campaign proposals, presentations, and performance reports.
- Liaise closely with internal teams across Media Planning & Buying, Creative, and Digital to ensure delivery excellence.
- Work closely with the Head of Strategy and Insights Manager to consider media options that will deliver best results for clients.
- Work with suppliers and internal teams to provide robust tracking and performance of client campaigns both during and post campaign.
- Contribute to client retention and growth strategies, always ensuring the highest standards of service.
- Stay informed of wider CNS offerings to identify additional client opportunities.
What does success look like?
- Seamless onboarding of new clients with strong early engagement.
- Building client trust and long-lasting relationships.
- Proactive campaign management, delivering strong results and identifying growth opportunities.
- Effective collaboration across teams to meet and exceed client expectations.
- Regular communication of campaign progress and strategic insights to clients.
- Becoming an expert in CNSs media capabilities and communicating that value to clients.
The ideal candidate will have:
- Account management or client services experience is essential.
- Previous experience or exposure to the media/marketing industry (preferred but not essential).
- Strong organisational and time management skills, with the ability to thrive in a fast-paced environment.
- Experience working with CRM and planning systems.
- Excellent communication skills, both written and verbal, with a focus on service and building strong relationships.
- Confidence in presenting advertising strategies and campaign updates to a variety of clients.
- Ability to work independently while also being an effective team player.
- A proactive mindset and the ability to collaborate with internal departments to build and deliver client strategies.
Diversity & Inclusion
CNS Media Ltd are passionate about creating a workplace that promotes and celebrates diversity. We are committed to attracting, recruiting, retaining and developing a diverse workforce. Our diversity and uniqueness not only drives but empowers our creativity.
Client Success Manager in Alderley Edge employer: cns media
Contact Detail:
cns media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in Alderley Edge
✨Tip Number 1
Familiarise yourself with CNS Media's client portfolio and the industries they serve. Understanding their B2C and B2B sectors will help you tailor your approach and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of CNS Media on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your proactive approach and results-driven mindset will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in media and marketing. Being able to speak knowledgeably about current market dynamics and how they affect client strategies will set you apart as a candidate who is truly invested in the role.
We think you need these skills to ace Client Success Manager in Alderley Edge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and the media industry. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your proactive approach. Mention specific examples of how you've built relationships and delivered results in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written communication skills. Be clear, concise, and professional in your language.
Highlight Relevant Achievements: Include quantifiable achievements in your application that demonstrate your ability to manage client portfolios effectively. This could be in terms of client retention rates or successful campaign outcomes.
How to prepare for a job interview at cns media
✨Research the Company
Before your interview, take some time to learn about CNS Media. Understand their values, recent achievements, and the services they offer. This will help you tailor your responses and show genuine interest in the company.
✨Prepare for Client Scenarios
As a Client Success Manager, you'll need to demonstrate your ability to manage client relationships. Prepare examples of how you've successfully onboarded clients or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would present campaign proposals and updates to clients, as well as how you build rapport with them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the company's growth plans, or how success is measured in the Client Success Manager role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
