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- Tasks: Lead and enhance client learning programmes for impactful outcomes.
- Company: Join a leading UK-based L&D provider dedicated to transformative learning experiences.
- Benefits: Enjoy a competitive salary, hybrid work options, and continuous learning opportunities.
- Why this job: Be part of a dynamic team shaping innovative learning solutions in a growth-focused environment.
- Qualifications: Experience in programme management, strong communication skills, and a passion for impactful learning required.
- Other info: This is a newly created role perfect for those eager to drive client success.
The predicted salary is between 39600 - 66000 £ per year.
£55,000 + Bonus + Benefits
Our client is passionate about creating impactful learning experiences that empower people to develop their skills, grow their careers, and transform organisations. As a leading UK-based L&D provider, they deliver innovative, engaging, and tailored learning solutions that make a real difference. Their team of experts is dedicated to putting learners at the heart of everything we do.
In order to ensure the continued successful delivery of a growing number of client-focussed projects, an exciting, newly created opportunity is available for an enthusiastic and experienced Programme Success Lead to join their dynamic team. This pivotal role is ideal for a professional who thrives on ensuring the success of their clients' learning programmes, driving positive outcomes, and continuously improving offerings. The successful candidate will work closely with clients, project teams, and internal stakeholders to ensure the smooth delivery of high-quality learning solutions, guaranteeing that each programme meets its objectives and delivers measurable impact.
Key Responsibilities- Enhance overall client experience through excellent delivery and PIR.
- Drive client customer retention and growth.
- Programme Leadership: Develop and implement service delivery programmes that align with the company's strategic objectives and customer requirements.
- Client Satisfaction: Monitor and enhance customer satisfaction levels through the continuous improvement of service delivery standards and practices.
- Performance Metrics: Define and track key performance indicators (KPIs) for service delivery, reporting on progress to senior management and making data-driven decisions to guide programme direction.
- Process Improvement: Identify opportunities for process optimization and lead initiatives to improve efficiency, reduce costs, and enhance service quality.
- Stakeholder Management: Act as the primary liaison between internal teams and external partners to ensure clear communication and alignment of objectives.
- Proven experience in programme or project management, ideally within Learning & Development, education, or a related field.
- Stakeholder management experience.
- Strong client-facing skills with the ability to build and maintain effective relationships.
- Excellent communication and problem-solving abilities.
- A deep understanding of learning methodologies and how to measure their effectiveness.
- Organisational skills with the ability to juggle multiple programmes and deadlines.
- MI data analysis experience.
- A passion for creating impactful learning experiences that drive business success.
- Be part of a dynamic and growth-focused organisation.
- Contribute to the development and implementation of cutting-edge learning solutions.
- Work in a collaborative and innovative team environment.
- Shape the future of our business by staying ahead in a competitive industry.
- Opportunities for continuous learning and growth within a rapidly evolving industry.
- Enjoy a hybrid work environment to maintain a healthy work-life balance.
- A competitive salary and a range of benefits is on offer to support your well-being and development.
If you're ready to take on a leadership role in shaping the success of cutting-edge learning programmes and helping others achieve their potential, we want to hear from you. Apply now!
Programme Success Lead employer: MaxAd Fixed Fee Recruitment
Contact Detail:
MaxAd Fixed Fee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Success Lead
✨Tip Number 1
Familiarise yourself with the latest trends in Learning & Development. Understanding current methodologies and technologies will not only help you during interviews but also demonstrate your passion for impactful learning experiences.
✨Tip Number 2
Network with professionals in the L&D field. Attend industry events or webinars to connect with others who can provide insights into the role of a Programme Success Lead and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client satisfaction and improved service delivery in past roles. Having concrete stories ready will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Research the company’s existing learning programmes and think about how you could enhance them. Being able to present ideas on process improvement during your discussions will highlight your proactive approach and fit for the role.
We think you need these skills to ace Programme Success Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in programme or project management, particularly within Learning & Development. Use specific examples that demonstrate your ability to enhance client satisfaction and drive positive outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating impactful learning experiences. Mention how your skills align with the key responsibilities of the Programme Success Lead role, such as stakeholder management and process improvement.
Highlight Relevant Skills: Emphasise your strong client-facing skills and problem-solving abilities. Provide examples of how you've successfully managed multiple programmes and deadlines, showcasing your organisational skills.
Showcase Data Analysis Experience: Since MI data analysis is important for this role, include any relevant experience you have in defining and tracking KPIs. Explain how you've used data-driven decisions to guide programme direction in previous roles.
How to prepare for a job interview at MaxAd Fixed Fee Recruitment
✨Showcase Your Programme Management Experience
Be prepared to discuss your previous experience in programme or project management, especially within Learning & Development. Highlight specific projects where you successfully drove client satisfaction and improved service delivery.
✨Demonstrate Stakeholder Management Skills
Since this role involves acting as a liaison between various teams and clients, share examples of how you've effectively managed stakeholder relationships in the past. Emphasise your communication skills and ability to align objectives.
✨Prepare for Data-Driven Discussions
Familiarise yourself with key performance indicators (KPIs) relevant to programme success. Be ready to discuss how you've used data analysis to inform decisions and improve programme outcomes in your previous roles.
✨Express Your Passion for Learning Experiences
Convey your enthusiasm for creating impactful learning experiences. Share your understanding of different learning methodologies and how they can be measured for effectiveness, demonstrating your commitment to driving business success.
