Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer messages and calls, solve problems, and assist with orders daily.
- Company: Join a fast-growing UK company in the health and wellbeing space.
- Benefits: Enjoy hybrid working, 30 days off, casual dress code, and performance bonuses.
- Why this job: Be part of a vibrant culture where every voice matters and growth is encouraged.
- Qualifications: 1+ year of customer service experience; tech-savvy and great communication skills required.
- Other info: No industry experience needed; training provided for those with the right attitude.
The predicted salary is between 24000 - 36000 £ per year.
Hybrid | Marlow-based (3 days in-office, 2 days WFH) £30,000 - £40,000 DOE + perks
Looking for a role that actually values you? Somewhere with energy, growth, and good vibes? We're expanding fast and looking for friendly, fun, and driven people to join the team. Whether you're a customer service pro or just love helping others, we want to hear from you.
We've built a culture where work feels good, every voice matters, and no two days are the same. You'll be surrounded by people who back each other, share ideas, and know how to get things done with a smile.
What You'll Be Doing
- Managing 100-150 messages and calls daily from awesome customers
- Solving problems, keeping things running smoothly, and making people feel heard
- Assisting with orders, queries, and general account support
- Handling complaints like a pro - calm, kind, and confident
- Staying on top of product knowledge (don't worry, we train you!)
- Collaborating across teams to make things happen
- Logging interactions accurately and hitting customer satisfaction goals
What We're Looking For
- Able to work 3 days a week in our Marlow office, with 2 days WFH
- 1+ year of customer service experience (any industry)
- Tech-savvy and a quick learner
- Friendly, professional phone and email communication
- Strong multitasking and time management
- Great under pressure and always ready to problem-solve
- CRM/ticketing system experience = bonus (but not a must)
What You'll Get
- £25k - £40k salary depending on experience
- Hybrid working (3 days in, 2 from home)
- 30 days off to rest, recharge, and live life
- Casual dress code - come as yourself
- Regular team socials and company events
- Wellbeing support & staff perks
- Bonus incentives tailored to your performance
- Ongoing training and real career progression
A Bit About Us
We're a fast-growing UK-based company in the health and wellbeing space, offering personalised support and product solutions directly to customers. All operations are handled in-house by a close-knit team using secure systems, ensuring we deliver a high-quality, professional service every time.
We're open to applicants from all backgrounds - no industry experience needed. If you've got the right attitude and a love for helping people, we'll give you all the training you need to thrive.
Let's make it happen! Click apply now and send over your CV. We're buzzing to hear from you!
?? Join the Vibe: Customer Experience Associate ?? in Marlow, Buckinghamshire employer: Northampton Recruitment Ltd
Contact Detail:
Northampton Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ?? Join the Vibe: Customer Experience Associate ?? in Marlow, Buckinghamshire
✨Tip Number 1
Familiarise yourself with our company culture and values. Since we prioritise a friendly and supportive environment, showcasing your personality and enthusiasm during any interactions can help you stand out.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully resolved issues or provided exceptional support, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Show your tech-savviness by being ready to discuss any CRM or ticketing systems you've used before. Even if you don't have direct experience, expressing your willingness to learn new tools can be a big plus.
✨Tip Number 4
Engage with us on social media or through our website. This not only shows your interest in the role but also gives you insights into our team dynamics and current projects, which can be useful during discussions.
We think you need these skills to ace ?? Join the Vibe: Customer Experience Associate ?? in Marlow, Buckinghamshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to handle multiple tasks, communicate effectively, and solve problems, as these are key for the role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you’re drawn to the company’s culture and how your values align with theirs. Share specific examples of how you've helped customers in the past.
Showcase Your Communication Skills: Since the role involves managing customer interactions, ensure your application demonstrates strong written communication. Use clear, concise language and maintain a friendly tone throughout your application.
Highlight Your Tech Savviness: If you have experience with CRM or ticketing systems, mention it! Even if you don’t, express your willingness to learn new technologies quickly, as this is important for the role.
How to prepare for a job interview at Northampton Recruitment Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this aligns perfectly with the company's values.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in previous roles. The company is looking for someone who can stay calm under pressure, so share stories that highlight your ability to resolve issues effectively and with a positive attitude.
✨Familiarise Yourself with Their Products
Even though training will be provided, having a basic understanding of the company's products and services can set you apart. Research their offerings and think about how you would assist customers with queries related to them.
✨Emphasise Team Collaboration
Since the role involves working closely with other teams, be ready to discuss your experience in collaborative environments. Highlight instances where teamwork led to successful outcomes, showcasing your ability to communicate and work well with others.
