Commercial Accounts Handler

About the role Here at Superscript we’re on the hunt for a Commercial Account Handler. Superscript is all about enabling SMEs to take the risks they need with the comfort of business insurance that suits them, and those in our Commercial SME Retentions team are pivotal in achieving this mission. This role involves preserving and enhancing customer relationships by preventing policy cancellations and promoting policy renewals through proactive communication. Proactively reach out to existing policyholders in order to retain them (via phone, email or other relevant channels) Identify key reasons for potential policy cancellations and formulate solutions in order to retain customers and reduce policy cancellations. Explain to customers any changes to premiums, products or enhancements for both new and existing policies. Provide information to customers around how different insurance policies meet their specific needs. Understanding of Commercial combined insurance. Unafraid to be proactive in communication via phone or email. A competitive salary and the ability to grow your career ~25 days holiday – so there’s plenty of time for work, rest and play ~ Hybrid way of working for the perfect work / life balance ~ Vitality private health and dental insurance ~ Great pension (up to 10% on top of your salary) ~ Cycle to work scheme ~ Fun, modern and informal office environment with regular team social events ♀️ ~ If you are a results-driven professional and a desire to excel in the commercial insurance industry, we invite you to apply for our Commercial Account Handling position!