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- Tasks: Provide 3rd line support and mentor junior engineers in a dynamic IT environment.
- Company: Join a growing IT Cloud Managed Services Provider empowering people through technology.
- Benefits: Enjoy a company pension, enhanced parental leave, and free on-site parking.
- Why this job: Be part of a collaborative team focused on innovation and continuous growth.
- Qualifications: 3+ years in 3rd line support with strong skills in Microsoft technologies required.
- Other info: Flexible hybrid working and opportunities for professional development.
The predicted salary is between 34000 - 50000 £ per year.
A dynamic and growing IT Cloud Managed Services Provider (MSP), is on a mission to empower people through technology. Based on the outskirts of Bristol they deliver expert IT solutions, infrastructure modernisation, workspace transformation, and managed services to a diverse client base. We’re looking for a Senior Infrastructure Engineer (3rd line support) to join our expert team and play a key role in delivering high-level technical support, mentoring junior engineers, and helping shape the future of our service offerings. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, and virtualisation technologies to thrive in a collaborative and forward-thinking environment.
What You’ll Do
- Provide 3rd line support and resolve complex technical issues
- Manage escalated tickets and mentor Infrastructure Engineers
- Conduct audits, health checks, and contribute to service development
- Collaborate with the Service Desk Manager and technical consultants
What You’ll Need
- Previous experience working for a MSP
- 3+ years in 3rd line support or 1+ year in a senior infrastructure role
- Very strong technical skills in several of the following with a focus on Microsoft technologies (365 and Azure): Azure Site Recovery, vSphere, Horizon View, Hyper-V, Microsoft server, Active Directory, Microsoft Exchange / O365, Microsoft SQL, SharePoint, SCCM, RDS, SAN & SAN Fabric, Backup/business continuity, LAN networking, Wireless networking, Citrix XenApp, Azure.
- Excellent problem-solving, communication, and decision-making skills
- Flexibility to travel to client sites and participate in a monthly on-call rota
Perks & Benefits
- Company pension, enhanced parental leave, wellbeing programme
- Free on-site parking, canteen, and regular company events
Apply now to be part of a team that values innovation, collaboration, and continuous growth.
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure Engineer (MSP)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved complex technical issues. Being able to articulate your problem-solving process will demonstrate your expertise and suitability for the role.
✨Tip Number 4
Show your enthusiasm for mentoring by sharing examples of how you've supported junior engineers in the past. This aligns with the company's focus on collaboration and growth, making you a more attractive candidate.
We think you need these skills to ace Senior Infrastructure Engineer (MSP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support and your technical skills related to Microsoft technologies. Use specific examples that demonstrate your problem-solving abilities and any mentoring experience you have.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their mission of empowering people through technology and detail your relevant experience with Azure and Microsoft 365.
Showcase Relevant Projects: If you've worked on specific projects involving infrastructure modernisation or workspace transformation, include these in your application. Highlight your role and the impact of your contributions to demonstrate your expertise.
Prepare for Technical Questions: Anticipate technical questions related to the technologies mentioned in the job description. Brush up on your knowledge of Azure Site Recovery, Active Directory, and other relevant tools to showcase your proficiency during the interview process.
How to prepare for a job interview at Sanderson
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft technologies, especially Azure and Microsoft 365. Highlight specific projects where you've successfully implemented solutions or resolved complex issues, as this will demonstrate your capability in a 3rd line support role.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when tackling technical challenges, as this will show your analytical skills and how you approach troubleshooting.
✨Emphasise Mentoring Experience
Since the role involves mentoring junior engineers, be ready to share examples of how you've supported and guided less experienced team members. This will illustrate your leadership qualities and commitment to team development.
✨Prepare Questions About Company Culture
Research the company’s values and culture, and prepare thoughtful questions about their approach to innovation and collaboration. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
