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- Tasks: Provide 3rd line support and mentor junior engineers in a dynamic IT environment.
- Company: Join a growing IT Cloud Managed Services Provider empowering people through technology.
- Benefits: Enjoy a company pension, enhanced parental leave, and free on-site parking.
- Why this job: Be part of a collaborative team focused on innovation and continuous growth.
- Qualifications: 3+ years in 3rd line support with strong skills in Microsoft technologies required.
- Other info: Hybrid working model with opportunities for professional development.
The predicted salary is between 32000 - 42000 £ per year.
A dynamic and growing IT Cloud Managed Services Provider (MSP), is on a mission to empower people through technology. Based on the outskirts of Bristol they deliver expert IT solutions, infrastructure modernisation, workspace transformation, and managed services to a diverse client base. We’re looking for a Senior Infrastructure Engineer (3rd line support) to join our expert team and play a key role in delivering high-level technical support, mentoring junior engineers, and helping shape the future of our service offerings. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, and virtualisation technologies to thrive in a collaborative and forward-thinking environment.
What You’ll Do
- Provide 3rd line support and resolve complex technical issues
- Manage escalated tickets and mentor Infrastructure Engineers
- Conduct audits, health checks, and contribute to service development
- Collaborate with the Service Desk Manager and technical consultants
What You’ll Need
- Previous experience working for a MSP
- 3+ years in 3rd line support or 1+ year in a senior infrastructure role
- Very strong technical skills in several of the following with a focus on Microsoft technologies (365 and Azure): Azure Site Recovery, vSphere, Horizon View, Hyper-V, Microsoft server, Active Directory, Microsoft Exchange / O365, Microsoft SQL, SharePoint, SCCM, RDS, SAN & SAN Fabric, Backup/business continuity, LAN networking, Wireless networking, Citrix XenApp, Azure.
- Excellent problem-solving, communication, and decision-making skills
- Flexibility to travel to client sites and participate in a monthly on-call rota
Perks & Benefits
- Company pension, enhanced parental leave, wellbeing programme
- Free on-site parking, canteen, and regular company events
Apply now to be part of a team that values innovation, collaboration, and continuous growth.
Senior Infrastructure Engineer (MSP) employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure Engineer (MSP)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved complex technical issues. Being able to articulate your problem-solving process will demonstrate your expertise and suitability for the role.
✨Tip Number 4
Showcase your mentoring experience, as this role involves guiding junior engineers. Be ready to share examples of how you've supported others in their professional development, which aligns with the company's collaborative ethos.
We think you need these skills to ace Senior Infrastructure Engineer (MSP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support and your technical skills related to Microsoft technologies. Use specific examples that demonstrate your problem-solving abilities and any mentoring experience you have.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their mission to empower people through technology and detail your relevant experience with Azure and Microsoft 365.
Showcase Relevant Projects: If you've worked on significant projects involving infrastructure modernisation or workspace transformation, include these in your application. Highlight your role and the impact of your contributions.
Prepare for Technical Questions: Anticipate technical questions related to the technologies mentioned in the job description. Brush up on your knowledge of Azure Site Recovery, Active Directory, and other relevant tools to demonstrate your expertise during the interview process.
How to prepare for a job interview at Sanderson
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft technologies, especially Azure and Microsoft 365. Highlight specific projects or challenges you've tackled in previous roles, as this will demonstrate your hands-on knowledge and problem-solving abilities.
✨Demonstrate Mentorship Skills
Since the role involves mentoring junior engineers, think of examples where you've successfully guided others. Share how you approach teaching complex concepts and fostering a collaborative environment, as this will show your leadership potential.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world technical issues. Practice articulating your thought process when troubleshooting complex problems, as this will showcase your analytical skills and decision-making capabilities.
✨Research the Company Culture
Understand the company's mission and values, particularly their focus on innovation and collaboration. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as technical skills in an interview.
