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For Companies At a Glance
- Tasks: Lead community engagement and ensure a welcoming environment for members at Shoreditch Exchange.
- Company: Oneder creates inspiring, flexible workspaces designed for creativity and connection.
- Benefits: Enjoy 23 days holiday, private healthcare, free gym access, and a vibrant team culture.
- Why this job: Be part of a dynamic team shaping the future of work in a creative hub.
- Qualifications: 3+ years in hospitality or customer service; leadership experience preferred.
- Other info: Opportunity for growth in a fast-expanding company with a focus on community.
The predicted salary is between 36000 - 60000 £ per year.
We Make Work Onederful
At Oneder, we provide beautifully designed, flexible multi-use workspaces for companies of all sizes. Our spaces blend functionality and inspiration — crafted for work, meet, create, and play. We're a customer-centric business focused on delivering an exceptional experience to every person in our community.
About Shoreditch Exchange
Located in the heart of Shoreditch, this vibrant building spans eight floors of dynamic workspace. From private offices and coworking lounges to a gym, barista bar, beer taps, event spaces, and roof terraces — Shoreditch Exchange is built to fuel creativity, connection, and growth.
About the Role
We are looking for a senior, service-driven leader to join our team at Shoreditch Exchange as a result of internal promotion. As a Community Lead, you will be the face of the space — ensuring members feel supported, inspired, and part of something special.
You’ll lead by example, manage a small team, and take ownership of member experience, operational standards, and community engagement across the building.
Key Responsibilities
- Be the first point of contact for members, visitors, and prospective clients, delivering a warm and professional welcome.
- Supervise and support 1–2 junior team members, helping them grow and succeed.
- Build strong relationships with members — understanding their needs both professionally and personally.
- Ensure the smooth daily running of the space and respond promptly to queries or issues with a solution-focused, hospitality-first approach.
- Proactively suggest ideas and improvements to enhance both member experience and overall building performance.
- Take ownership of member move-ins and move-outs, ensuring a seamless and positive process.
- Respond to sales enquiries and provide accurate, helpful information to potential members and stakeholders.
- Conduct tours of the building for prospective members, partners, and internal stakeholders.
- Support meetings, bookings, and events — ensuring everything runs smoothly and to a high standard.
- Regularly walk the building, ensuring all areas are clean, functional, and visually at their best.
- Manage a range of administrative tasks, including email correspondence, CRM updates, and information uploads.
- Lead on local initiatives and collaborate on company-wide projects as needed.
Who You Are
- You have 3+ years of experience in hospitality, customer service, or flexible workspace environments.
- You’ve supervised a team for at least 2 years and thrive in a leadership role.
- You’re a strong communicator — both written and verbal — and confident engaging with a wide range of people.
- You take pride in your work and are always looking for ways to improve the environment and experience.
- You’re proactive, resilient, and comfortable dealing with unexpected challenges.
- You enjoy meeting people — from potential suppliers and new team members to clients and curious visitors.
- You’re comfortable switching between service, operations, admin, and strategy.
- You love working in a fast-paced, people-first environment.
- Ideally, you have a Bachelor’s degree or equivalent experience.
What You'll Get
- 23 days holiday (plus bank holidays).
- Company pension scheme.
- Private Healthcare.
- Free gym usage.
- Quarterly team gathering.
- The opportunity to shape one of our flagship locations.
- Room to grow within a fast-expanding, creative workspace company.
Apply Today
Ready to join a team that’s reimagining the workplace experience? Send your CV and a short cover note to david@withoneder.com, or apply directly here on LinkedIn.
Community Lead - Oneder, Hoxton employer: Oneder
Contact Detail:
Oneder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Lead - Oneder, Hoxton
✨Tip Number 1
Familiarise yourself with Oneder's values and community culture. Understanding what makes their workspaces unique will help you connect with the team and demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Network within the flexible workspace industry. Attend local events or join online forums to meet people who work in similar roles. This can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing teams. Be ready to share specific examples of how you've supported team members' growth and improved customer experiences in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've successfully handled unexpected challenges in a fast-paced environment. This will highlight your resilience and adaptability, which are key for this role.
We think you need these skills to ace Community Lead - Oneder, Hoxton
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of Community Lead.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and customer service. Mention specific experiences that demonstrate your leadership skills and ability to enhance member experiences.
Highlight Relevant Experience: In your CV, emphasise your 3+ years of experience in hospitality or customer service, particularly any supervisory roles. Use quantifiable achievements to illustrate your impact in previous positions.
Showcase Communication Skills: Since strong communication is crucial for this role, ensure your application reflects your written and verbal communication abilities. Consider including examples of how you've successfully engaged with diverse groups of people.
How to prepare for a job interview at Oneder
✨Show Your Passion for Community Engagement
As a Community Lead, it's crucial to demonstrate your enthusiasm for building relationships and fostering a sense of community. Share specific examples from your past experiences where you've successfully engaged with members or clients, highlighting how you made them feel valued and supported.
✨Highlight Your Leadership Experience
Since the role involves supervising a small team, be prepared to discuss your leadership style and experiences. Talk about how you've motivated and developed team members in previous roles, and provide examples of how you've handled challenges within a team setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios where you've had to respond to member queries or operational issues, and explain how you approached these challenges with a solution-focused mindset.
✨Demonstrate Your Customer-Centric Approach
Oneder values exceptional customer service, so be ready to discuss how you prioritise member experience. Share instances where you've gone above and beyond to meet customer needs, and suggest ideas you might implement to enhance the overall experience at Shoreditch Exchange.
