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- Tasks: Deliver top-notch customer service and boost sales in a luxury boutique.
- Company: Join Jimmy Choo, a global luxury brand known for its glamour and Italian craftsmanship.
- Benefits: Enjoy 33 days of holiday, product discounts, private healthcare, and exclusive employee sales.
- Why this job: Be part of a creative and inclusive team that values diversity and personal growth.
- Qualifications: Previous sales experience in luxury retail and a passion for fashion are essential.
- Other info: This is a full-time role at Harrods, London, with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
About working for Jimmy Choo:
Jimmy Choo is a leading global luxury brand with an empowered sense of glamour and a playful daring spirit. Jimmy Choo products represent fine Italian craftsmanship and are famous for their quality and detail. Jimmy Choo has a global store network encompassing more than 200 stores worldwide.
Permanent - Full-time, 40 hours per week
What you’ll do:
- Provide excellent standards of customer service at every opportunity.
- Develop product knowledge through storytelling and ensuring great customer service skills.
- Participate in, and represent Jimmy Choo during promotional events and activities.
- Contribute ideas and suggestions to the team for improvements in the boutique performance.
- Demonstrate a constant awareness and strive to achieve key performance indicators and targets.
- Ensure merchandise presentation reflects VM standards and the general cleanliness of the boutique.
- Maintain your own client database ensuring repeat visits and customer loyalty.
- Resolve customer complaints by investigating problems and sharing solutions with the store management.
- Play an active role in replenishing stock according to company procedures and policies.
- Participate and support the team in stock takes as and when required.
- Support the Management Team with managing the day-to-day operations. This includes customer relationships, store administration, stock management and visual merchandising.
We’d love to see:
- You will have demonstrable success gained as a Sales Associate and have knowledge and understanding of the luxury market, customer service and fashion.
- You will be enthusiastic, self-confident and self-motivated.
Our values - creative, courageous and passionate.
Equality, diversity and inclusion: At Jimmy Choo, we are committed to building a representative business that is empowered by our celebration of difference and enriches our creative solutions. We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Jimmy Choo is proud to be an equal-opportunity employer committed to inclusivity.
Jimmy Choo Perks:
- 33 days of holidays.
- Products allowance and discount.
- Birthday day off.
- Private Healthcare.
- Exclusive employee sales.
If you want to become a part of the Jimmy Choo family, we’d love to hear from you - Apply Today!
Senior Sales Associate - Harrods, London employer: Jimmy Choo
Contact Detail:
Jimmy Choo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate - Harrods, London
✨Tip Number 1
Familiarise yourself with Jimmy Choo's brand values and product range. Understanding their commitment to luxury, craftsmanship, and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the luxury retail sector. Attend events or connect with current employees on platforms like LinkedIn to gain insights into the company culture and expectations for a Senior Sales Associate.
✨Tip Number 3
Prepare to discuss your previous sales achievements and how they relate to the luxury market. Be ready to share specific examples of how you've provided exceptional customer service and contributed to team success.
✨Tip Number 4
Showcase your passion for fashion and luxury brands during your interactions. Being enthusiastic about the products and the brand itself can set you apart from other candidates.
We think you need these skills to ace Senior Sales Associate - Harrods, London
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Jimmy Choo's brand values, product offerings, and market position. This knowledge will help you tailor your application to reflect your alignment with their luxury ethos.
Highlight Relevant Experience: Emphasise your previous experience in sales, particularly in the luxury sector. Use specific examples that demonstrate your success in customer service and achieving sales targets.
Showcase Your Skills: Clearly outline your skills related to customer relationship management, problem-solving, and teamwork. Mention any experience with visual merchandising or stock management, as these are key responsibilities for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the brand. Share why you want to work at Jimmy Choo and how you can contribute to their team and values.
How to prepare for a job interview at Jimmy Choo
✨Showcase Your Customer Service Skills
As a Senior Sales Associate, excellent customer service is key. Prepare examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing top-notch service, which is crucial for a luxury brand like Jimmy Choo.
✨Demonstrate Product Knowledge
Familiarise yourself with Jimmy Choo's products and their unique selling points. Be ready to discuss how you would use storytelling to engage customers and enhance their shopping experience. This shows your passion for the brand and its offerings.
✨Emphasise Team Collaboration
Highlight your ability to work well within a team. Discuss any previous experiences where you contributed ideas for improving performance or participated in promotional events. This aligns with the company's values of creativity and collaboration.
✨Prepare for Situational Questions
Expect questions about handling customer complaints or managing stock. Think of specific situations where you successfully resolved issues or improved processes. This will showcase your problem-solving skills and your understanding of the luxury retail environment.
