Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Consumer Duty Manager, ensuring top-notch customer outcomes daily.
- Company: We're a fast-growing personal lines insurance business based in Essex.
- Benefits: Enjoy flexible working options and a vibrant company culture.
- Why this job: Be part of a dynamic team shaping customer experiences and driving growth.
- Qualifications: Experience in insurance and knowledge of Consumer Duty is essential.
- Other info: This is a unique opportunity to influence best practices in customer care.
The predicted salary is between 43200 - 72000 £ per year.
A rapidly-growing personal lines insurance business based in Essex is seeking a Customer Outcomes Manager. This is an exciting time to join the business as you will support the firm's growth while participating in the establishment of a best-in-class customer outcomes team. On a day-to-day basis, you will support the business in fulfilling its duties related to Consumer Duty.
Duties will include:
- Involvement in the production of papers for Board and Committees
- Ensuring compliance with Consumer Duty outcomes: products and services price and value, consumer understanding, FCA cross cutting rules and consumer support
- Liaising with stakeholders to gather required information
- Developing positive relationships with outsourced partners
- Working with the business to define their approach to vulnerable customers
- Working on product governance matters
For this role, you will need experience of working in an insurance business and a working knowledge of Consumer Duty.
Consumer Duty Manager - Insurance employer: HFG Insurance Recruitment
Contact Detail:
HFG Insurance Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Duty Manager - Insurance
✨Tip Number 1
Familiarise yourself with the latest regulations and guidelines surrounding Consumer Duty in the insurance sector. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during discussions.
✨Tip Number 2
Network with professionals already working in consumer outcomes or compliance roles within the insurance industry. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed customer outcomes or compliance issues. Highlighting these instances will showcase your practical knowledge and problem-solving skills relevant to the role.
✨Tip Number 4
Research the company’s current initiatives related to Consumer Duty and customer support. Being able to reference their projects or values during your conversations will show that you are genuinely interested in contributing to their goals.
We think you need these skills to ace Consumer Duty Manager - Insurance
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Consumer Duty Manager position. Make sure you understand the key responsibilities and required experience, particularly in relation to Consumer Duty and the insurance sector.
Tailor Your CV: Customise your CV to highlight relevant experience in insurance and your understanding of Consumer Duty. Use specific examples that demonstrate your ability to ensure compliance and manage customer outcomes effectively.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences directly to the duties outlined in the job description. Emphasise your ability to liaise with stakeholders and develop relationships, as well as your commitment to supporting vulnerable customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on compliance and governance.
How to prepare for a job interview at HFG Insurance Recruitment
✨Know Your Consumer Duty
Make sure you have a solid understanding of Consumer Duty principles and how they apply to the insurance sector. Be prepared to discuss specific examples of how you've ensured compliance in previous roles.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in liaising with various stakeholders. Prepare examples that demonstrate your ability to gather information effectively and build positive relationships, especially with outsourced partners.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges related to vulnerable customers or product governance. Use specific scenarios to illustrate your approach and the outcomes achieved.
✨Prepare for Board-Level Discussions
Since the role involves producing papers for Board and Committees, practice articulating your thoughts clearly and concisely. Consider how you would present complex information in an accessible way to senior management.
