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For Companies At a Glance
- Tasks: Resolve complex technical issues and mentor junior engineers in a dynamic IT support environment.
- Company: Join a growing IT Support company with a strong reputation in South West London.
- Benefits: Enjoy progression opportunities, Microsoft training support, and a collaborative team culture.
- Why this job: Be the go-to expert for cutting-edge technologies while making a real impact on clients' IT needs.
- Qualifications: Experience with Office 365, Azure AD, and Windows Server; certifications are a plus.
- Other info: On-site role in Wimbledon with a clear path to leadership positions.
The predicted salary is between 36000 - 54000 £ per year.
This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.
As a 3rd Line Engineer, you’ll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You’ll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.
Key Responsibilities- Resolve high-level technical issues escalated from 1st and 2nd line teams
- Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
- Assist with technical projects and client onboarding
- Collaborate with clients to understand their IT needs and deliver tailored solutions
- Mentor junior engineers and contribute to internal knowledge sharing
- Office 365 support and administration
- Managing SharePoint permissions
- Azure Active Directory
- Windows Server administration
- Exposure to Mac environments
- Networking (LAN / WAN)
- Experience working in a consultancy or MSP environment
- M365 certifications
- Familiarity with ITIL practices
- Progression into a Lead / Ops Manager role
- Microsoft training and certification support
- Exposure to a wide range of technologies and client environments
- Collaborative and supportive team culture
3rd Line Support Engineer employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure AD, and Windows Server. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex technical issues you've resolved in the past. Be ready to explain your thought process and the steps you took to reach a solution, as this will demonstrate your expertise.
✨Tip Number 3
Highlight any mentoring or leadership experience you have, even if it's informal. The role involves mentoring junior engineers, so sharing how you've supported others in their development can be a great way to show your fit for the position.
✨Tip Number 4
Research the company’s culture and values, and think about how your personal values align with theirs. Being able to articulate why you want to work for them specifically can make a strong impression during your discussions.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft 365, Azure AD, and Windows Server. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to mentor junior engineers. Mention any relevant certifications or experiences that align with the company's needs and values.
Highlight Key Skills: In your application, emphasise your experience with Office 365 administration, networking, and any exposure to Mac environments. This will show that you have the necessary skills to excel in the role.
Showcase Your Problem-Solving Abilities: Provide examples of complex technical issues you've resolved in the past. This could include specific projects or challenges you've faced, demonstrating your capability as a 3rd Line Support Engineer.
How to prepare for a job interview at Nigel Frank International
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft 365, Azure AD, and Windows Server. Highlight specific examples of complex issues you've resolved and how you approached them, as this will demonstrate your capability as a 3rd Line Support Engineer.
✨Demonstrate Problem-Solving Skills
During the interview, expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when tackling technical challenges, as this will show your analytical skills and ability to think on your feet.
✨Emphasise Mentoring Experience
Since mentoring junior engineers is part of the role, be ready to share your experiences in guiding others. Discuss any training or knowledge-sharing initiatives you've led, as this will highlight your leadership potential and collaborative spirit.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with their approach to client relationships and teamwork. This will help you tailor your responses to align with their expectations and demonstrate that you're a good fit for their dynamic team.
