Local Highways Officer

Local Highways Officer

Contract: Cheshire East Highways

Location: Across the Cheshire East area

Contract Type: Permanent

The Role

We are looking for two proactive Local Highways Officers to join our Maintenance team, acting as the public face of Cheshire East Highways. In this vital role, you will handle local enquiries and service requests, engage with the community (including parish and town councils), and ensure that highway maintenance works are identified, ordered, and delivered in line with policy, contract requirements, and business objectives.

You will work both independently and as part of a team to maintain a high level of customer service, ensure a safe highway network, and help deliver continuous improvements across the service.

Key Responsibilities

• Receive and respond to enquiries and service requests for your local area.
• Conduct inspections and investigations to determine appropriate actions.
• Meet with customers on-site, explain technical issues clearly, and manage expectations.
• Build strong relationships with town and parish councils and local community groups.
• Develop and implement solutions to support and improve service delivery.
• Order maintenance works and produce high-quality documentation.
• Support responses to highway incidents, emergencies, and adverse weather events.
• Contribute to team improvements, innovation, and excellent customer outcomes.

About You

• Full UK driving licence (essential).
• Excellent verbal and written communication skills.
• Strong IT skills, especially Microsoft Office; GIS experience desirable.
• Experience engaging with customers, including in challenging situations.
• Knowledge of highway maintenance methods and techniques. (desirable)
• Ability to plan, prioritise, and use initiative under pressure.
• Strong problem-solving, analytical, and relationship-building abilities.
• HNC in Construction or equivalent (desirable).
• Knowledge of Health & Safety legislation, including CDM (desirable).

Benefits

At Ringway Jacobs, we recognise that our people are at the heart of our success. We offer continuous learning, development opportunities, and the flexibility to help you balance work and life.

In return for your dedication, you will receive:

• Competitive salary
• Sick Pay
• Opportunity to purchase up to 5 extra days of annual leave
• Discounts on restaurants, holidays, days out, and more through the “RJ Rewards” app
• Life Assurance
• Employee Assistance Programme
• Pension scheme

The Company

We are Ringway Jacobs, a leading highways service provider supporting local authorities across the UK. Since 2005, we have combined engineering expertise, innovation, and customer focus to deliver best-in-class road network management solutions.

We proudly manage over 10,000 miles of highways, 10,000 miles of footway, nearly 7,800 miles of public rights of way, and 242,000 street lights — always aiming for safe, sustainable service excellence through passion, integrity, and collaboration.

Apply Now

If you want to play a key role in your local community and help keep our highways safe and well-maintained, we’d love to hear from you!

If you need any reasonable adjustments during the application process, please contact us directly.

Ringway Jacobs is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.