IT Engineer / Server Engineer

Join Mercury Systems as a Customer Support / Component Engineer – Based in Silchester Mercury Systems is seeking a Customer Support / Component Engineer to lead technical analysis and solve critical engineering challenges . As a Customer Support / Component Engineer , you will provide full component engineering expertise to ensure optimal performance and reliability of avionics and defense systems . Additionally, you will collaborate with teams across engineering, production, and customer support , driving root cause analysis and proposing effective solutions. Ensure counterfeit prevention , including reporting and training initiatives. Prepare support documentation required by projects. Assist production test technicians in troubleshooting product testing challenges. Lead root cause analysis and corrective actions to optimise production yield . Root Cause Analysis & Quality Assurance: Drive synchronization of root cause analysis activities with engineering and quality teams. Bachelor\’s or Master\’s degree in Engineering or Science (BA/BS or higher) . Experience in customer support, electronics manufacturing or repair , preferably in the Aviation, Space, and Defense (ASD) industry . Strong English communication skills (spoken and written). Knowledge of digital electronics design and troubleshooting. Strong problem solving skills, with route cause analysis. Knowledge of Linux operating system, drivers and architecture. Flexibility: flexible hours. Benefits: life insurance, health insurance, pension fund, travel insurance and discount platform. Work Environment: Free coffee, fruit, and onsite parking. Continuous learning, mentorship programs, and challenging projects. Compensation: Competitive salary aligned with market standards and bonus. Inclusion: An inclusive culture that values your ideas and impact. Our mission is to bring cutting-edge commercial technologies to the tactical edge , enabling our customers to accelerate innovation and gain decision superiority . At Mercury, we foster a collaborative, transparent, and supportive work environment that encourages continuous learning, professional growth, and open communication .