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- Tasks: Support the Community Partnerships team with admin tasks and stakeholder management.
- Company: Join a dynamic team focused on community engagement and partnership development.
- Benefits: Enjoy a hybrid work model and a competitive salary of £23,400 per year.
- Why this job: Make a real impact by enhancing community partnerships and improving processes.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work 37.5 hours a week in a supportive environment that values collaboration.
The predicted salary is between 18600 - 26000 £ per year.
Hours: 37.5 hours per week
Location: Friars House, Coventry / Hybrid
Reports To: Community Partnerships Team Leader
Salary: £23,400pa
JOB PURPOSE
To undertake administration for the Community Partnerships team that provide face to face or remote support to all business streams. Implementing and maintaining efficient processes, systems and communication with both internal and external stakeholders.
CORE ACCOUNTABILITIES
Stakeholder Management
Developing strong internal department relationships to facilitate the optimum delivery of projects
Arranging, leading and participating in regular and ad-hoc meetings with internal staff and external clients
Community Partnership
Reply to email queries with consistent information, advising of the online locations where the answer can be found for future reference, where applicable.
Directing non-relevant queries to their respective owners and escalating higher-level queries to the Community Partnership Officer for further action/investigation
Providing assistance investigating disputed invoices when necessary.
Analysing booking data and contacting customers to determine the outcome of bookings.
Adjusting records and notes accordingly based on findings.
Conduct periodic audits of the CRM system to ensure the Community Partnerships information and records are up to date
Organise packaging and shipment of devices and marketing materials to training network
Maintain positive delivery partner relationships and communication
Carry out BPSS checks for all Community partnerships members
Recruit and ‘on-board’ new delivery partners as required
Ensure the training of new centres as they added to the network
Ensure regular communication with centre network sites
Deal with and centre enquiries or complaints
Liaise with Accounts team regarding invoice enquiries
Support the wider team with administrative tasks, including data collection and entry
Where possible answer inbound calls within agreed service standards
Complete outbound calls to deal with voicemails and text messages left by customers within agreed service standards
Monitor, triage and respond where appropriate to emails received within agreed service standards
Refer callers to the appropriate assistance
Record call outcomes accurately and efficiently on internal systems
Performance
Work towards individual and team targets set
Evaluate performance by analysing and interpreting data and metrics
Operational Excellence
Work with all departments to identify opportunities to improve efficiencies of systems
Participate in operational excellence activities
Governance and Compliance
Responsible for following and implementing all relevant policies, procedures and processes
Read and accept all Company Policies on an annual basis
Complete all due diligence training requirements for role and renew as required
Safeguarding
React to any disclosures, comments or behaviours that would suggest a safeguarding concern for children or adults at risk in accordance with the Company Safeguarding Policy
Record the safeguarding concern using the Safeguarding Report Form giving clear factual information using where possible the individuals own words
Report the incident to the Designated Safeguard Lead (DSL) or Designated Safeguard Officer (DSO)
Complete all relevant safeguarding and PREVENT training required for role and renew on annual basis
Carry out any other duties within the scope of the job title as advised by the line manager
Community Partnership Administrator employer: We Are Group
Contact Detail:
We Are Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Partnership Administrator
✨Tip Number 1
Familiarize yourself with stakeholder management techniques. Since the role involves developing strong internal relationships, understanding how to effectively communicate and collaborate with different departments will be crucial.
✨Tip Number 2
Brush up on your CRM system skills. The job requires periodic audits of the CRM system, so being comfortable with data entry and analysis will help you stand out as a candidate.
✨Tip Number 3
Practice your communication skills. You'll need to handle email queries and customer complaints, so being able to convey information clearly and professionally is key.
✨Tip Number 4
Understand the importance of operational excellence. Familiarize yourself with process improvement strategies, as this role involves identifying opportunities to enhance efficiency across departments.
We think you need these skills to ace Community Partnership Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Community Partnership Administrator position. Make sure you understand the core accountabilities and how your skills align with them.
Tailor Your CV: Customize your CV to highlight relevant experience in stakeholder management, administration, and communication. Use specific examples that demonstrate your ability to manage relationships and support teams effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organization. Mention your understanding of the importance of community partnerships and how you can contribute to the team's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at We Are Group
✨Understand Stakeholder Management
Familiarize yourself with the importance of building strong relationships with both internal departments and external clients. Be prepared to discuss how you have successfully managed stakeholder communications in previous roles.
✨Showcase Your Administrative Skills
Highlight your experience with administrative tasks, especially those related to data collection, CRM systems, and handling inquiries. Provide examples of how you've maintained efficient processes in past positions.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved issues, such as disputed invoices or customer complaints. Emphasize your analytical skills and how you approach problem-solving.
✨Emphasize Compliance and Governance Knowledge
Make sure to mention your understanding of governance and compliance policies. Discuss any relevant training you've completed and how you ensure adherence to company policies in your work.
