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- Tasks: As a Duty Manager, you'll support the team and ensure exceptional guest service.
- Company: Join The Bath Priory, a stunning Georgian hotel with award-winning gardens.
- Benefits: Enjoy competitive pay, service charge, retail perks, and discounts across our hotels.
- Why this job: Be part of a supportive culture where colleagues become friends and memories are made.
- Qualifications: No specific qualifications required; just bring your passion and personality!
- Other info: Flexible rotas, management bonus scheme, and unique development pathways await you.
The predicted salary is between 24000 - 36000 £ per year.
Location: The Bath Priory (part of the Brownsword family of hotels) has a great location in Bath, just a short walk from the city centre, with a bus stop right outside. The hotel is stunning, a Georgian house with 33 bedrooms built in honey-coloured Bath stone and is surrounded by four acres of multi-award-winning gardens. We are proud to have won awards at 5-star level for over ten years and we are seeking sparkling new personalities to join our family.
SERVICE CHARGE - We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel - every penny received is paid out to the team. Service charge can be in the region of £160 a month (close to £2000 per year) over and above base pay, for a full-time employee.
Come and join our team as a Duty Manager and let your passion and personality shine. Our culture is important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.
As a Duty Manager you will support the team and ensure we always provide exceptional service to our guests, helping them make memories that last a lifetime. Check out some of the key points about the role:
- We serve a lot of yummy dishes, so we ask that you get to know the menu, that way you can advise our guests, if they ask for help.
- We have fantastic accommodation for our guests, all our rooms are different so it is key to know all their different features.
- When we need new team members, you will recruit the best staff for our team.
- Have the pleasure of training our new staff to be as wonderful as our current staff.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that. We want our employees to build close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
Bonus: That's right - we have a management bonus scheme at our hotels - for all Heads of Department positions and above. We'll let you know all about this at the interview!
To say thank you, we have many perks:
- Competitive pay - We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels - you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it's OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
- We sustain you physically too, meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up - we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
If you're the type of person that likes to learn and share the wisdom, get in touch.
Duty Manager employer: Andrew Brownsword Hotels
Contact Detail:
Andrew Brownsword Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the hotel's unique offerings and services. Knowing the menu and the features of different rooms will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Engage with the hotel’s culture by reaching out to current employees on social media or through networking events. This can give you insights into the team dynamics and what they value, which you can highlight in conversations.
✨Tip Number 3
Demonstrate your leadership skills by discussing past experiences where you've successfully trained or mentored others. This is crucial for a Duty Manager role, and sharing specific examples can set you apart.
✨Tip Number 4
Be prepared to discuss how you would handle guest experiences and ensure memorable stays. Think of scenarios where you went above and beyond for customers, as this aligns with the hotel's commitment to exceptional service.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Duty Manager. Tailor your application to highlight relevant experience and skills that align with these requirements.
Showcase Your Personality: The hotel values sparkling personalities, so make sure to let your character shine through in your application. Use a friendly and engaging tone in your cover letter to reflect your enthusiasm for the role.
Highlight Relevant Experience: Emphasise any previous experience in hospitality or management roles. Provide specific examples of how you have contributed to exceptional guest experiences or successfully trained new staff.
Tailor Your CV: Ensure your CV is tailored to the position by including keywords from the job description. Focus on achievements and skills that demonstrate your ability to support the team and enhance guest satisfaction.
How to prepare for a job interview at Andrew Brownsword Hotels
✨Know the Menu Inside Out
As a Duty Manager, you'll need to be familiar with the dishes served at The Bath Priory. Make sure you study the menu beforehand so you can confidently advise guests and answer any questions they may have.
✨Show Your Personality
The hotel values sparkling personalities, so let yours shine during the interview. Be genuine and enthusiastic about the role, and share your passion for providing exceptional service.
✨Emphasise Teamwork
Highlight your ability to work collaboratively with others. Discuss examples of how you've supported colleagues in previous roles and how you plan to foster strong relationships within the team.
✨Be Flexible and Open-Minded
Flexibility is key in the hospitality industry. Be prepared to discuss your willingness to adapt to different situations and how you can contribute to maintaining a healthy work/life balance for yourself and your team.
