Part Time Customer Service Representative (Shift only)

Customer Service Associate – Consumer Lending ?? Manchester (City Centre) ?? £Full-time | Permanent | Office-based Are you passionate about delivering brilliant customer experiences? Do you enjoy helping others, solving problems, and working in a fast-paced, friendly environment? If so, we have an exciting opportunity to join a growing, purpose-driven financial services business in Manchester. This company is on a mission to help individuals and businesses thrive by delivering innovative lending and savings solutions across the UK. With a strong track record, award-winning service, and a culture that puts people first, they are expanding their consumer lending operation — and are looking for a customer-first, proactive team player to join them. Be the first point of contact for customers via phone, email, and secure messaging Assist customers with queries, payment processing, account updates, and more Help customers in early-stage arrears get back on track with their payments Identify and support vulnerable customers with care and empathy Maintain accurate records and deliver exceptional service in every interaction Ensure positive customer outcomes and help uphold high service standards Previous experience in a customer service or call centre environment (preferably in financial services or regulated sectors) Confident using digital systems and working in a fast-paced environment A team player with a can-do attitude and a genuine passion for helping others 30 days’ annual leave + bank holidays ~ Private medical insurance for you and your partner/spouse ~ Free gym membership ~ Discretionary bonus & share awards ~ Life assurance and income protection ~ Cycle to Work and EV salary sacrifice schemes ~ Save As You Earn share scheme ~4 volunteering days a year to support local communities ~ Vibrant city centre office and a collaborative, friendly culture Apply now to take your next step in customer service with a business that’s shaping the future of inclusive and responsible finance.