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- Tasks: Engage with customers via calls, emails, and social media to deliver top-notch service.
- Company: Join Nuffield Health, the UK's leading healthcare charity dedicated to improving wellbeing.
- Benefits: Enjoy perks like free gym membership, health assessments, and flexible hybrid working options.
- Why this job: Be part of a friendly team making a real impact on people's health and happiness.
- Qualifications: Strong customer service experience and good English skills are essential.
- Other info: Work varied shifts from Monday to Saturday in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Epsom Support Centre | Service Centre | Permanent | Full Time
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.
As a Contact Centre Coordinator, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. As a Contact Centre Coordinator, you will:
- Make good use of a variety of channels, including calls, emails, live chat and social media
- Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)
- Deliver excellent customer service, every time.
- Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.
Helping you feel good. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
Contact Centre Coordinator Customer Services employer: Nuffield Health
Contact Detail:
Nuffield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Coordinator Customer Services
✨Tip Number 1
Familiarise yourself with Nuffield Health's mission and values. Understanding their commitment to building a healthier nation will help you align your responses during interviews and demonstrate your passion for customer service in the healthcare sector.
✨Tip Number 2
Practice your verbal communication skills by engaging in mock conversations or role-playing scenarios. This will prepare you for the variety of channels you'll be using, such as calls and live chats, ensuring you can deliver excellent customer service confidently.
✨Tip Number 3
Be ready to discuss your experience with hybrid working models. Highlight any previous roles where you've successfully balanced remote and on-site work, showcasing your flexibility and adaptability in different environments.
✨Tip Number 4
Research common customer service scenarios that may arise in a contact centre setting. Being prepared with examples of how you've handled similar situations in the past will demonstrate your proactive attitude and problem-solving skills.
We think you need these skills to ace Contact Centre Coordinator Customer Services
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Contact Centre Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: Emphasise your previous customer-facing roles in your CV and cover letter. Provide specific examples of how you delivered excellent customer service and handled various communication channels effectively.
Showcase Communication Skills: Since the role requires strong verbal communication skills, ensure your application reflects this. Use clear and concise language, and consider including examples of successful interactions with customers in your past roles.
Express Flexibility and Adaptability: Mention your ability to work in a hybrid model and your willingness to cover varied shifts. This shows that you are adaptable and ready to meet the demands of the role.
How to prepare for a job interview at Nuffield Health
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer-facing roles. Prepare specific examples of how you've handled challenging situations and delivered excellent service, as this will demonstrate your suitability for the Contact Centre Coordinator position.
✨Demonstrate Communication Proficiency
Since the role requires excellent verbal communication skills, practice articulating your thoughts clearly and confidently. You might want to conduct mock interviews with a friend to refine your responses and ensure you come across as approachable and professional.
✨Familiarise Yourself with Hybrid Working
Understand the dynamics of hybrid working, as this role requires flexibility between remote and on-site work. Be prepared to discuss how you manage your time and productivity in both environments, showcasing your adaptability.
✨Research Nuffield Health
Take some time to learn about Nuffield Health's mission and values. Being able to articulate why you want to work for them and how you align with their commitment to wellbeing will set you apart from other candidates.
