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For Companies At a Glance
- Tasks: Support clients with IT systems through field visits, mainly in London.
- Company: Modern Networks is a growing IT Managed Service Provider and ISP since 2000.
- Benefits: Enjoy 25 days annual leave, a healthy work-life balance, and opportunities for progression.
- Why this job: Join a supportive team with experienced colleagues and a commitment to diversity and inclusion.
- Qualifications: Must have a full UK driving licence and a desire to learn industry-recognised skills.
- Other info: Opportunity for career growth; our MD started as an engineer!
The predicted salary is between 28800 - 43200 £ per year.
About us
Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions.
What we\’re looking for:
We are currently looking for a Field based IT Support Engineer to join our busy support team, to help support clients remotely and with field visits across Greater Manchester and surrounding areas. You\’ll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you’ll find out when you join our Field Services team, you’ll never be ‘on your own’, our engineers have a wealth of experience and knowledge to share and support your growth. We’ve been growing rapidly and are looking for someone who\’s willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you’re looking for that next step of your career then this role could be perfect for you.
All candidates must possess:
- A desire to learn and further their skills by working towards industry recognised certifications
- Excellent written and spoken communication skills
- Extreme professionalism and personal presentation
- An ability to work independently and perform their own research
- Excellent organisational skills including the ability to manage and prioritise their workload
- As this role is field based, it is a requirement to have a full UK driving licence.
Candidates are expected to be competent in the following:
- Providing high quality 1st and 2nd line support
- All aspects of Windows desktop & application support to
- All aspects of tablet and mobile device support
- Basic network troubleshooting incl. ping and traceroute.
- Administering Microsoft Active Directory, Exchange Server & Office 365.
What you’ll get from us
- Great prospects – once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We love a success story – our Managing Director started with us as an engineer!
- Knowledgeable, high-achieving, experienced and fun colleagues
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
- Commitment to Diversity and Inclusion – we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
- 25 days annual leave + bank holidays
- Car Allowance
- Active workplace committees (Social / Wellness)
Sounds like you?
If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at – we’ll arrange an informal chat about the role.
Contact Detail:
Modern Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and services mentioned in the job description, such as Windows networks, Microsoft Active Directory, and Office 365. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Modern Networks on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss your problem-solving skills and experiences in providing IT support. Think of specific examples where you've successfully resolved issues independently, as this aligns with the role's requirement for self-sufficiency.
✨Tip Number 4
Showcase your commitment to continuous learning by mentioning any relevant certifications you're pursuing or plan to pursue. This aligns with their desire for candidates who are eager to grow and develop their skills.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Services Engineer role. Focus on your IT support experience, particularly in Windows environments and any cloud services you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to grow within the company. Mention specific examples of how you've demonstrated excellent communication skills and professionalism in previous roles.
Highlight Your Certifications: If you have any industry-recognised certifications or are working towards them, be sure to mention these in your application. This shows your commitment to learning and professional development, which is important for this role.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully troubleshot issues in the past. This could include specific instances where you provided 1st or 2nd line support or resolved network problems.
How to prepare for a job interview at Modern Networks Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows desktop support, cloud services, and basic network troubleshooting. You might be asked to solve a technical problem on the spot, so brush up on your skills and be ready to demonstrate your knowledge.
✨Highlight Your Communication Skills
Since the role involves supporting clients directly, excellent communication is key. Practice explaining technical concepts in simple terms, as you may need to interact with non-technical users during the interview.
✨Demonstrate Your Independence
The job requires the ability to work independently, so share examples of how you've successfully managed your workload or solved problems on your own in previous roles. This will show that you're capable of handling the responsibilities of a Field Services Engineer.
✨Express Your Desire to Learn
Modern Networks values candidates who are eager to grow and develop their skills. Be sure to mention any certifications you're pursuing or training you've completed, and express your enthusiasm for furthering your knowledge in the IT field.
