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- Tasks: Provide first-line software support and resolve incidents efficiently.
- Company: Join a leading software corporation with a strong reputation in the industry.
- Benefits: Enjoy hybrid working, 25 days holiday, private health, and a generous pension scheme.
- Why this job: Be part of a dynamic team with opportunities for career growth and skill development.
- Qualifications: Experience in ITIL, Windows troubleshooting, and basic networking is essential.
- Other info: Ideal for tech-savvy individuals looking to kickstart their career in IT support.
The predicted salary is between 24000 - 32000 £ per year.
A leading software corporation is hiring a Technical Support Analyst to join a team of first-line support professionals who will work closely with the second-line and DevOps / Engineering teams to provide software investigation and incident resolution.
To be successful, you must have experience in ITIL, Windows troubleshooting, basic networking (LAN/WAN, IPS, Internet), and basic IT Security (Firewalls, Anti-Virus, etc). Our client is offering a salary up to £28,000 + hybrid working + excellent benefits to join an established team with career progression opportunities.
Responsibilities include:
- Day-to-day 1st line application support.
- Monitoring of a ticket queue to ensure the resolution of incidents and service requests within SLA.
- Support for all project releases and code fixes following ITIL change and release principles.
- Working alongside Problem management function, identifying and mitigating trends.
- Documenting processes and producing user guides or other artefacts that support the change management function.
- Maintaining and enhancing practical and operational relationships with third party suppliers.
- Working with the testing team and business to scope and schedule testing activities.
Core skill set:
- A strong communicator, with proven experience in Service Desk / Software Support is essential.
- CompTIA A+ or equivalent.
- ITIL v3/v4 Foundation or previous Service/Support Desk experience is essential.
- Basic Windows troubleshooting skills is essential.
- Basic networking troubleshooting skills (LAN/WAN, IPs, internet, etc) is essential.
- Basic IT security knowledge (firewalls, anti-virus, etc) is essential.
- Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles.
Benefits include: 25 days holiday + bank holidays / Lifestyle allowance / Pension 10% / Private Health / Career development/training.
Technical Support Specialist Software employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist Software
✨Tip Number 1
Familiarise yourself with ITIL principles and practices, as this is a key requirement for the role. Consider taking a quick online course or reviewing ITIL resources to brush up on your knowledge before the interview.
✨Tip Number 2
Practice your Windows troubleshooting skills by setting up a virtual machine or using your own device. Being able to demonstrate your problem-solving abilities in real-time during the interview can set you apart from other candidates.
✨Tip Number 3
Brush up on your basic networking knowledge, especially around LAN/WAN and IP addressing. You might be asked to explain how you would troubleshoot a network issue, so having practical examples ready will help you shine.
✨Tip Number 4
Prepare to discuss your experience with technical authoring. Think of specific instances where you've created user guides or documentation, as this will show your ability to communicate complex information clearly and effectively.
We think you need these skills to ace Technical Support Specialist Software
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ITIL, Windows troubleshooting, and basic networking. Use specific examples from your past roles that demonstrate your skills in these areas.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Technical Support Analyst role. Mention how your background aligns with the job requirements and how you can contribute to the team’s success.
Showcase Communication Skills: Since strong communication is essential for this role, provide examples of how you've effectively communicated with both technical and non-technical stakeholders in previous positions.
Highlight Technical Authoring Experience: If you have experience in creating user guides or support documentation, be sure to include this in your application. Detail any specific projects where you contributed to knowledge bases or customer-facing articles.
How to prepare for a job interview at Intec Select
✨Brush Up on ITIL Principles
Make sure you understand the ITIL framework, as it's crucial for this role. Be prepared to discuss how you've applied ITIL principles in previous positions, especially in incident management and service requests.
✨Demonstrate Your Troubleshooting Skills
Be ready to showcase your Windows troubleshooting abilities. You might be asked to solve a hypothetical problem during the interview, so practice explaining your thought process clearly and logically.
✨Know Your Networking Basics
Since basic networking knowledge is essential, brush up on LAN/WAN concepts, IP addressing, and internet connectivity issues. Be prepared to answer questions or provide examples of how you've resolved networking problems in the past.
✨Prepare for Technical Authoring Questions
As technical authoring is part of the job, think about your experience creating user guides or support documentation. Be ready to discuss how you ensure clarity and usability in your writing, and perhaps bring samples if possible.
