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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is memorable during the night shift.
- Company: Join Radisson Hotel Group, a leading global hotel brand with a focus on exceptional service.
- Benefits: Enjoy competitive pay, special travel rates, and access to over 20,000 learning modules.
- Why this job: Be part of a fun team that values your growth and creates extraordinary guest experiences.
- Qualifications: A positive attitude and strong communication skills are essential; experience is a plus but not required.
- Other info: Work in a vibrant Bristol location with easy access to attractions and public transport.
The predicted salary is between 20000 - 30000 £ per year.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Night Receptionist to join our dynamic team here at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion not only on your resume. Because mindset is what it's all about. And you can grow the rest with us. That's a promise!
What We Offer Our Night Receptionist
- Special rates for our team members, and friends and families while travelling and staying in our hotels.
- We take our 'We grow talent, talent grows us' culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programmes through Radisson Academy.
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all.
- Contributory pension scheme and Life Assurance.
- Complimentary meal on duty.
- Uniform.
- Access to the Employee Assistance Programme through UNUM.
- Fantastic opportunities to progress.
- 28 days holiday for full time team members.
- Free use of our leisure, pool and gym facilities at off-peak times (where applicable).
The Night Receptionist Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests. Our Night Receptionists love the hustle and bustle of life! It's not just about check-in and check-out. It's about everything in-between. You will be our guests' superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level. You will exude patience, empathy and have the personality to host the show. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department. As Night Receptionist, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Night Receptionist
- Flexibility and a positive, Yes I Can! Attitude.
- An eye for detail.
- Is a creative problem-solver.
- Passionate about creating extraordinary service.
- Ability to work as part of a team to ensure guest satisfaction.
- Strong verbal communication skills.
- Experience in a similar position is beneficial but not essential.
Become part of the world of Moment Makers, we are looking forward to getting to know you!
Housed in an iconic 18-storey high rise, the Radisson Blu Hotel in Bristol places you at the centre of one of England's most captivating cities, near a number of popular attractions. The hotel is within walking distance of the Hippodrome Theatre, the Cabot Circus Shopping Centre, the At-Bristol Science Centre, Brunel's SS Great Britain and the Blue Reef Aquarium. In addition, the Radisson Blu is just steps from public transport, so getting around is easy. It's not just the city's tallest hotel; it provides some of the best services and facilities you'll find at any hotel in the city. In addition to a prime harbour location, the hotel offers 176 modern rooms and suites, as well as an on-site restaurant, bar and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.
Contact Detail:
Radisson Blu Bristol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the Radisson Hotel Group's ethos, especially their 'Yes I Can!' service philosophy. Understanding this mindset will help you align your approach during interviews and demonstrate that you embody their values.
✨Tip Number 2
Showcase your flexibility and problem-solving skills in conversations. As a Night Receptionist, you'll need to handle various situations, so sharing examples of how you've successfully navigated challenges in past roles can set you apart.
✨Tip Number 3
Engage with current employees or alumni from Radisson to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and questions during the interview process.
✨Tip Number 4
Prepare to discuss your passion for customer service and how you create memorable experiences for guests. Highlighting specific instances where you've gone above and beyond can resonate well with the hiring team.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Radisson Hotel Group is looking for in a Night Receptionist. Highlight key qualities such as flexibility, attention to detail, and strong communication skills in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the Night Receptionist role. Emphasise any customer service experience and your ability to work in a team, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Use examples from your past experiences to demonstrate how you embody the 'Yes I Can!' attitude and your passion for providing extraordinary service.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Night Receptionist.
How to prepare for a job interview at Radisson Blu Bristol
✨Show Your Personality
As a Night Receptionist, your personality is key. Be sure to showcase your warmth and enthusiasm during the interview. Share examples of how you've created memorable experiences for guests in the past.
✨Demonstrate Flexibility
Highlight your ability to adapt to different situations. The role requires flexibility, so be prepared to discuss times when you've successfully handled unexpected challenges or changes in plans.
✨Emphasise Teamwork
The front office team thrives on collaboration. Talk about your experience working in teams and how you contribute to a positive team environment. Mention any specific instances where teamwork led to improved guest satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to guest complaints or difficult situations, and think through how you would handle them with patience and empathy.
