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For Companies At a Glance
- Tasks: Support IT services, manage tickets, and handle hardware repairs.
- Company: Join a key client site at MOD Waddington, focused on IT excellence.
- Benefits: Gain experience in a secure environment with potential for career growth.
- Why this job: Be part of a dynamic team making a real impact in IT support.
- Qualifications: Strong knowledge of Windows OS, Office 365, and hardware troubleshooting required.
- Other info: Active SC Clearance is essential; previous government experience is a bonus.
The predicted salary is between 36000 - 60000 £ per year.
Location: MOD Waddington, Waddington - Lincoln LN5 9NB
Contract Type: Contract until 28-Nov-25
Clearance Required: SC Clearance (Security Cleared)
Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:
- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
Essential Experience & Skills:
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
Additional Requirements:
- Active SC Clearance is required for this role.
- Previous experience working in secure or government environments is a plus.
Ready to take the next step in your IT support career? Apply today to join a professional and fast-paced support team working on mission-critical systems.
Locations
Information Technology Support Engineer employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems and protocols used in government environments. Understanding the nuances of working within secure settings can give you an edge during interviews.
✨Tip Number 2
Network with current or former IT Support Engineers, especially those who have worked in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach.
✨Tip Number 3
Brush up on your troubleshooting skills, particularly with Windows OS and Office 365. Being able to demonstrate your hands-on experience with these systems during discussions can significantly boost your chances.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed IT support tickets and met SLAs in previous roles. Concrete examples will showcase your ability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience with Windows OS, Office 365, and hardware troubleshooting.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous IT support roles, especially any experience in secure or government environments. Mention specific examples of how you've managed IT support tickets and handled hardware repairs.
Showcase Communication Skills: Since excellent communication is essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated with end users in past roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at identifi Global Resources
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS and Office 365 in detail. Highlight specific instances where you've successfully troubleshot hardware issues or managed IT support tickets, as this will demonstrate your hands-on expertise.
✨Understand the Importance of Security Clearance
Since SC clearance is a requirement for this role, be ready to explain your understanding of its significance in IT support, especially in secure environments. This shows that you take security seriously and are aware of the responsibilities that come with it.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to assist end users who are not tech-savvy. This will reflect your ability to work well with others and provide effective support.
✨Demonstrate Organisational Skills
Discuss how you manage your tasks and prioritise IT support tickets. Provide examples of how you've maintained accurate stock control or asset management in previous roles, as this will show your organisational capabilities and attention to detail.
