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- Tasks: Manage credit control for three cruise brands, ensuring timely payments and resolving account queries.
- Company: Join Norwegian Cruise Line Holdings, a top-rated global cruise company with a passion for exceptional guest experiences.
- Benefits: Enjoy remote work options, 25 days holiday, pension scheme, and development opportunities.
- Why this job: Be part of a renowned team, gain valuable experience, and contribute to an award-winning travel brand.
- Qualifications: Previous credit control experience is a plus; strong communication skills and Excel proficiency are essential.
- Other info: This temporary role offers a flexible work schedule and the chance to work in a vibrant office environment.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 32 ships with nearly 60,000 berths, these brands offer itineraries to more than 700 destinations worldwide. The Company has eight additional ships scheduled for delivery through 2027.
Named by Forbes as “America’s Best Large Employers” in 2023, Norwegian’s passionate team members have offered guests an outstanding award-winning vacation experience. Ranking among the top 75 companies in the overall Large Employer category and among the top 10 companies in the Travel & Leisure sector.
By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally:
- Free car parking nearby
- Pension Scheme
- Development Opportunities, partnered with Dale Carnegie
- 25 days paid holiday + 8 Bank Holidays
- Local Bus Discounts
ROLE LOCATION AND CONTRACT
This role is based in our office in Southampton with Mondays & Fridays working from home. This is a temporary role running up to 12 months. Situated in the UK and reporting into the CE Accounts Receivable Supervisor.
Manage Tri-Branded (NCL, Oceania & Regent) designated portfolio within the Credit Control function in line with agreed credit control procedures. Ensure accurate and efficient credit management of all bookings for agencies and direct guests. Manage own portfolio of Guests/Travel Agents for all 3 NCLH brands in line with collection procedures and payment deadlines pro-actively chasing any missing payments.
- Deal with account queries from agents and guests and liaise internally with relevant teams in order to resolve issues in line with service level agreements.
- Attend weekly review meetings with Accounts Receivable Manager to discuss overdue position and escalate where appropriate.
- Determine appropriate action for payments overdue in line with company escalation procedures, liaising with Sales Managers for urgent outstanding balances.
- Suggest improvements with processes within Credit Control where necessary.
- Undertake credit search checks and monitor any change in credit ratings.
- Assist in maintaining incoming and outgoing banking logs for reservation transactions.
- Manage multiple mailboxes for all 3 brands on a daily basis in line with service level agreement.
Previous credit control experience / exposure desirable but not essential. German or Spanish language beneficial but not essential. Articulate & tenacious telephone manner. Microsoft Office especially Excel (intermediate level). AAT Qualification beneficial but not essential.
Credit Controller from Software employer: Norwegian Cruise Line Holdings Ltd.
Contact Detail:
Norwegian Cruise Line Holdings Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller from Software
✨Tip Number 1
Familiarise yourself with the cruise industry and Norwegian Cruise Line Holdings specifically. Understanding their brands and services will help you speak confidently about how your skills can contribute to their credit control function.
✨Tip Number 2
Brush up on your Excel skills, as this role requires intermediate knowledge. Consider taking a quick online course or tutorial to ensure you're comfortable with functions and data management, which will be crucial for managing accounts.
✨Tip Number 3
Prepare to demonstrate your communication skills during the interview. Since the role involves liaising with guests and travel agents, practice articulating how you would handle account queries and resolve issues effectively.
✨Tip Number 4
Research common credit control processes and best practices. Being able to discuss potential improvements or suggestions during your interview will show your proactive approach and understanding of the role's requirements.
We think you need these skills to ace Credit Controller from Software
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control or related fields. Emphasise any specific achievements or responsibilities that align with the job description provided by Norwegian Cruise Line Holdings Ltd.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your ability to manage accounts, resolve queries, and suggest process improvements, as these are key aspects of the position.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and proficiency in Microsoft Excel. If you have experience with credit searches or managing multiple accounts, be sure to include that.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a credit controller role.
How to prepare for a job interview at Norwegian Cruise Line Holdings Ltd.
✨Research the Company
Before your interview, take some time to learn about Norwegian Cruise Line Holdings Ltd. Understand their brands, values, and recent achievements. This will help you tailor your answers and show genuine interest in the company.
✨Prepare for Common Questions
Anticipate questions related to credit control and your experience. Be ready to discuss how you've managed accounts, resolved queries, and handled overdue payments in previous roles. Use specific examples to illustrate your skills.
✨Showcase Your Communication Skills
As a Credit Controller, you'll need to communicate effectively with guests and travel agents. During the interview, demonstrate your articulate and tenacious telephone manner. Practice clear and concise responses to showcase your communication abilities.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss how you've suggested improvements in processes or resolved complex issues in past roles. This will show your proactive approach and ability to contribute positively to the Credit Control function.
