Senior Travel Consultant

Senior Travel Consultant

Full-Time 36000 - 60000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Provide top-notch customer service and coordinate complex travel itineraries.
  • Company: Join Clyde Travel Management, a trusted name in energy and shipping for over 30 years.
  • Benefits: Enjoy hybrid working, private healthcare, and the option to buy extra leave.
  • Why this job: Shape exceptional travel experiences while mentoring others in a supportive environment.
  • Qualifications: HND/HNC educated with expertise in marine/offshore travel and GDS proficiency.
  • Other info: Applications close on 23rd May 2025; embrace new tech and grow your career!

The predicted salary is between 36000 - 60000 £ per year.

The role of Senior Travel Consultant represents the epitome of our customer-centric culture by providing the highest level of care and customer service, and the utilisation of communication methods and travel technologies to support our clients' complex travel needs, inspiring trust through confident travel support. Expertise will extend beyond individual customer enquiries, encompassing the seamless coordination of complex marine and offshore itineraries, resolution of urgent travel challenges, and informed destination advice. The role will also enhance team performance through mentorship, acting as a role model when adapting to new technologies and mentoring newer members of the team, shaping exceptional travel experiences that define the company's value proposition. The role also offers the opportunity for hybrid working, dependent on commercial demands.

About Clyde: As a service provider to the dynamic and vast energy and shipping sectors for over 30 years - and part of one of the largest family-owned companies in Sweden - Clyde Travel Management has a solid and stable platform upon which our employees can achieve their professional ambitions. Our unwavering commitment to integrity and ethical business practices instils trust in our clients and creates a positive and ethical work environment for our employees. We genuinely prioritise the well-being and growth of our employees, provide comprehensive private healthcare coverage to foster a culture of support, and work hard to make our employees feel valued and cared for in their roles. We place emphasis on delivering exceptional customer satisfaction and service over sales targets. This approach allows our Travel Consultants to focus on building meaningful relationships with clients, providing personalised travel experiences and ensuring their needs are met with diligence and care. Moreover, the Company offers attractive perks such as hybrid working arrangements, private healthcare, and the option to purchase additional annual leave. This flexibility enables employees to achieve a healthier work-life balance, accommodating personal commitments and preferences while still excelling in their roles.

Key Responsibilities: The role of Senior Travel Consultant builds on the responsibilities of a Travel Consultant with enhanced experience and expertise which contribute to the overall success of the team. In addition to Travel Consultant responsibilities, Senior Travel Consultant responsibilities will encompass:

  • Marine & Offshore / International Corporate Travel Expertise: Leveraging an understanding of marine and offshore crew changes or international corporate travel to provide specialised travel solutions for complex international travel.
  • Productivity: Be able to handle high volumes of complex transactions efficiently and accurately, adhering to customer SLAs.
  • Customer Feedback: Seek and share feedback from customers to continually improve our service offerings.
  • Emergency Resolution: Assume a leadership role in addressing emergency situations and disruption, ensuring prompt solutions for travellers and communication with customers.
  • Supplier Knowledge: Develop an in-depth understanding of airlines, airfares, routes, and other travel-related suppliers.
  • Technology: Demonstrate high level of competency with travel technologies to offer customers a wide range of content and efficient solutions.
  • Customer Relationship Management: Nurture long-lasting relationships with customers, demonstrating a thorough understanding of their unique requirements and preferences.
  • Customer Meetings and Engagement: Attend customer review meetings and pitches to prospective customers to represent and showcase operational expertise.
  • Best Practices: Serve as a role model by consistently following and encouraging best practices as defined by the company to ensure consistent service.
  • New Customer Acquisition: Engage with potential new customers during initial contact to provide quotations and supports which instils confidence and trust in our service.
  • Adaptability: Embrace new technologies and advocate the adoption of new innovative solutions which enhance our service.
  • Mentoring: Actively mentor junior colleagues, sharing your insights and experience to promote their growth and development within the company.

Candidate Requirements: Educated to an HND/HNC level. Expertise in handling marine/offshore crew changes or complex international corporate travel. In-depth knowledge of travel suppliers. Highly proficient utilising the GDS. The ability to build and maintain long-lasting customer relationships. The capability to handle emergency situations effectively. Skills for mentorship within the team. Proficiency in one or more foreign languages is valuable.

Senior Travel Consultant employer: Clyde Travel Ltd

Clyde Travel Management stands out as an exceptional employer, offering a supportive and ethical work environment that prioritises employee well-being and professional growth. With comprehensive private healthcare, hybrid working options, and a focus on building meaningful client relationships, employees are empowered to excel in their roles while enjoying a healthy work-life balance. Join us to be part of a team that values integrity, mentorship, and the delivery of outstanding customer service in the dynamic energy and shipping sectors.
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Contact Detail:

Clyde Travel Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Travel Consultant

✨Tip Number 1

Familiarise yourself with the latest travel technologies and GDS systems, as these are crucial for a Senior Travel Consultant role. Being well-versed in these tools will not only boost your confidence but also demonstrate your readiness to adapt to the company's tech-driven environment.

✨Tip Number 2

Showcase your expertise in marine and offshore travel by preparing examples of complex itineraries you've managed in the past. This will highlight your ability to handle the specific challenges associated with this niche area, making you a more attractive candidate.

✨Tip Number 3

Emphasise your customer relationship management skills during any discussions or interviews. Be ready to share how you've built long-lasting relationships with clients and how you’ve handled feedback to improve service offerings.

✨Tip Number 4

Prepare to discuss your mentoring experiences and how you've supported junior colleagues in their development. This aligns with the role's requirement for mentorship and shows that you're not just focused on your own success but also on the growth of the team.

We think you need these skills to ace Senior Travel Consultant

Customer Service Excellence
Marine and Offshore Travel Expertise
International Corporate Travel Knowledge
High Volume Transaction Management
Emergency Resolution Skills
Supplier Knowledge in Travel Industry
Proficiency in Global Distribution Systems (GDS)
Customer Relationship Management
Mentoring and Coaching Skills
Adaptability to New Technologies
Effective Communication Skills
Problem-Solving Skills
Attention to Detail
Foreign Language Proficiency

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in marine and offshore travel, as well as your ability to handle complex international itineraries. Use specific examples that demonstrate your customer service skills and any relevant technologies you've used.

Craft a Compelling Cover Letter: In your cover letter, express your passion for travel consultancy and how your expertise aligns with the company's values. Mention your mentoring experience and how you can contribute to team performance, showcasing your leadership qualities.

Showcase Relevant Skills: Emphasise your proficiency with travel technologies and GDS systems in your application. Highlight your ability to manage emergency situations and provide exceptional customer service, as these are key aspects of the role.

Research the Company: Familiarise yourself with Clyde Travel Management's ethos and their commitment to customer satisfaction. Mention this understanding in your application to show that you resonate with their culture and values.

How to prepare for a job interview at Clyde Travel Ltd

✨Showcase Your Customer-Centric Approach

As a Senior Travel Consultant, your ability to provide exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for clients in the past, especially in complex situations. This will demonstrate your commitment to the company's customer-centric culture.

✨Demonstrate Your Expertise in Marine and Offshore Travel

Familiarise yourself with the specifics of marine and offshore crew changes, as well as international corporate travel. Be ready to discuss your experience in these areas and how you can leverage that knowledge to provide tailored solutions for clients.

✨Highlight Your Mentorship Skills

Since the role involves mentoring junior colleagues, think of instances where you've successfully guided others. Share your approach to mentorship and how you can contribute to team performance by fostering a supportive learning environment.

✨Embrace Technology and Innovation

The company values adaptability to new technologies. Be prepared to discuss your experience with travel technologies and how you've used them to enhance customer service. Show enthusiasm for embracing innovative solutions that improve efficiency and client satisfaction.

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