Business Improvement Manager (HR Shared Services)

Location: Coventry

Working Model: Hybrid (1 day home working)

Salary: Up to £45,000

We’re working with a well-established organisation in the Coventry area that’s investing in its People Services function as part of a broader transformation journey.

They’re looking for a Business Improvement Manager to help modernise their HR Shared Services function by improving internal processes, driving smarter service delivery, and supporting the rollout of digital tools/automation.

If you’ve led change projects, understand HR systems, and enjoy turning insight into action—this could be a strong fit.

What Makes This a Great Opportunity

This is a chance to do meaningful transformation work within a team that genuinely wants to improve how HR services are delivered while feeling valued and supported along the way.

You’ll be joining a people-first organisation that takes pride in doing things well, with a culture that values decency, passion, and collaboration. You’ll have access to a wide range of benefits from flexible leave options and lifestyle discounts to health support, travel schemes, and a solid pension.

What You’ll Be Doing

• Leading change projects informed by data, feedback, and stakeholder collaboration
• Redesigning HR Shared Service processes and supporting the rollout of new ways of working
• Maintaining and evolving self-service tools and intranet content
• Creating clear training resources and process documentation
• Contributing to the automation of key People processes (e.g. pay review cycles, bonus workflows) and the introduction of digital tools (e.g. chatbots) to help reduce admin and improve response times
• Maintaining knowledge banks and standard operating procedures
• Leading data cleansing activity and improving internal document systems

What You’ll Need

• Proven experience in HR operations, service improvement, or business change
• Strong understanding of agile principles and stakeholder engagement
• Comfortable using reporting tools (e.g. Excel, Power BI)
• Experience with HR systems (Workday experience is a bonus)
• Clear communicator with a collaborative and proactive approach
• Well organised and comfortable managing multiple workstreams

Ready to take the next step in your career? Apply now and play a key role in shaping smarter, more agile HR services that make a real difference across the organisation.