Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for all facilities management inquiries and service requests.
- Company: Join Pertemps Recruitment Partnership, a top-rated staffing leader with a focus on employee satisfaction.
- Benefits: Enjoy competitive pay, career progression opportunities, and a supportive work environment.
- Why this job: Make a real impact in a diverse borough while developing your skills in a dynamic team.
- Qualifications: Previous experience in customer service or admin roles is essential; strong communication skills are a must.
- Other info: Located in Harrow, just 10 miles from Central London, with excellent transport links.
The London Borough of Harrow is seeking a Facilities Management Helpdesk Officer to join its team. This role is essential to the smooth operation of the FM service, serving as the first point of contact for maintenance requests, service inquiries, and contractor coordination. The successful candidate will be responsible for logging, prioritizing, and resolving issues efficiently while maintaining clear communication with internal teams and external suppliers.
Key Responsibilities:
- Act as the primary contact for all FM-related inquiries via phone, email, and the helpdesk system.
- Log, prioritize, and assign service requests to appropriate teams or contractors.
- Track the progress of work orders, ensuring timely resolution and stakeholder updates.
- Escalate urgent issues or unresolved requests to relevant personnel.
- Maintain accurate records of service requests, maintenance schedules, and compliance documentation.
- Coordinate planned preventive maintenance (PPM) activities and contractor visits.
- Generate reports on helpdesk performance, service level agreements (SLAs), and key performance indicators (KPIs).
- Assist with procurement by raising purchase orders and tracking invoices for FM-related services.
- Liaise with external contractors to schedule maintenance, repairs, and inspections.
- Ensure contractors comply with site policies, health & safety regulations, and agreed service levels.
- Verify completion of works and follow up on outstanding tasks.
- Provide courteous and professional support to staff, tenants, and external stakeholders.
- Keep requesters informed of the status of their service requests.
- Handle complaints and service escalations efficiently to ensure prompt resolution.
Essential Skills & Experience:
- Previous experience in facilities management, customer service, or administrative roles.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and FM helpdesk software (e.g., CAFM systems).
- Ability to work under pressure and prioritize workload effectively.
- Strong attention to detail and problem-solving abilities.
Desirable Qualifications:
- Experience in a facilities management environment.
- Knowledge of health & safety regulations and compliance standards.
- Understanding of SLA and KPI reporting within an FM setting.
- Proficiency in data management and reporting tools.
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management FM Helpdesk Officer
✨Tip Number 1
Familiarise yourself with the specific FM helpdesk software mentioned in the job description. If you have experience with similar systems, be ready to discuss how your skills can transfer to their platform.
✨Tip Number 2
Brush up on your knowledge of health and safety regulations relevant to facilities management. Being able to demonstrate your understanding of compliance standards will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've effectively managed multiple tasks under pressure in previous roles. This will showcase your organisational skills and ability to prioritise workload, which are crucial for this position.
✨Tip Number 4
Research the London Borough of Harrow and its facilities management services. Understanding their operations and challenges will allow you to tailor your conversation during the interview and show genuine interest in the role.
We think you need these skills to ace Facilities Management FM Helpdesk Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential skills required for the Facilities Management Helpdesk Officer position. Tailor your application to highlight relevant experience.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in facilities management or customer service. Emphasise your organisational skills, communication abilities, and proficiency with Microsoft Office and FM helpdesk software.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how your skills and experiences align with the job requirements, particularly in managing service requests and coordinating with contractors.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Pertemps Harrow
✨Know Your Role
Familiarise yourself with the key responsibilities of a Facilities Management Helpdesk Officer. Understand how to log, prioritise, and resolve maintenance requests, as well as the importance of communication with internal teams and external suppliers.
✨Showcase Your Communication Skills
Since this role involves being the first point of contact for inquiries, practice articulating your thoughts clearly. Be prepared to discuss how you would handle various scenarios, such as managing complaints or escalating urgent issues.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks simultaneously. You might be asked about your methods for tracking work orders and ensuring timely resolutions, so come prepared with examples from your past experiences.
✨Familiarity with Tools and Regulations
Brush up on your knowledge of FM helpdesk software and health & safety regulations. Being able to discuss your proficiency in Microsoft Office and any relevant software will show that you're ready to hit the ground running.
