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For Companies At a Glance
- Tasks: Manage client relationships and support top-tier clients in a dynamic environment.
- Company: Join a leading global law and professional services firm with a stellar reputation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a world-class team, enhancing client experiences and driving business success.
- Qualifications: 5+ years in CRM, ideally with law firm experience; strong communication and organisational skills required.
- Other info: This role offers a chance to work with high-value accounts in a fast-paced setting.
The predicted salary is between 43200 - 72000 £ per year.
An international leader in legal, corporate, and fiduciary services is seeking an experienced Client Relationship Manager to join its growing London team. This is a fantastic opportunity to work with a world-class professional services firm supporting top-tier clients across financial services, capital markets, and investment management. The role focuses on deepening client relationships, enhancing service delivery, and driving growth across a portfolio of high-value accounts.
What You’ll Do:
- Be the key contact for a portfolio of clients, managing all non-legal interactions.
- Strengthen long-term relationships through proactive client care and strategic support.
- Ensure compliance with KYC, regulatory, and internal governance requirements.
- Work closely with business leaders to identify cross-selling and growth opportunities.
- Support billing, portal access, and other operational processes.
- Collaborate on seasonal campaigns and marketing initiatives.
What We’re Looking For:
- 5+ years’ experience in CRM - with at least 2 years of that in a law firm - essential.
- Strong communication and relationship-building skills.
- Highly organised, detail-oriented, and confident navigating a fast-paced environment.
- A team player who can bridge internal teams and client needs with ease.
- Degree-qualified with a solid understanding of corporate or financial services sectors.
Location: London | Hybrid (50% in-office)
If you’re ready to take the next step in your relationship management career with a truly global firm, get in touch to learn more.
Client Relationship Manager (Professional services) employer: Recruiters.ie
Contact Detail:
Recruiters.ie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager (Professional services)
✨Tip Number 1
Network with professionals in the legal and corporate services sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building relationships in these circles can give you insights into the role and help you stand out.
✨Tip Number 2
Familiarise yourself with the latest trends and challenges in client relationship management within professional services. This knowledge will not only prepare you for interviews but also demonstrate your commitment to the field and your ability to contribute effectively.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your relationship-building skills and your ability to manage client interactions. Tailoring your stories to reflect the needs of a law firm will resonate well with the hiring team.
✨Tip Number 4
Research the firm’s key clients and recent projects. Understanding their portfolio will allow you to speak knowledgeably about how you can enhance client relationships and drive growth, making you a more attractive candidate.
We think you need these skills to ace Client Relationship Manager (Professional services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client relationship management, especially within a law firm. Emphasise your communication skills and any relevant achievements that demonstrate your ability to manage high-value accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the professional services sector. Mention specific examples of how you've strengthened client relationships and driven growth in previous roles.
Highlight Relevant Experience: In your application, focus on your 5+ years of CRM experience, particularly the 2 years spent in a law firm. Detail your familiarity with compliance, KYC, and operational processes to align with the job requirements.
Showcase Team Collaboration: Demonstrate your ability to work as a team player by providing examples of how you've successfully collaborated with internal teams to meet client needs and enhance service delivery.
How to prepare for a job interview at Recruiters.ie
✨Showcase Your Relationship Management Skills
As a Client Relationship Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you successfully deepened client relationships or resolved issues effectively.
✨Understand the Legal and Financial Services Landscape
Familiarise yourself with the current trends and challenges in the legal and financial services sectors. This knowledge will help you demonstrate your understanding of the industry and how it impacts client needs during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client interactions. Think of specific scenarios where you had to navigate complex client situations and be ready to discuss your approach and outcomes.
✨Highlight Your Organisational Skills
Given the fast-paced environment of the role, emphasise your organisational skills. Share how you manage multiple client accounts and ensure compliance with KYC and regulatory requirements while maintaining high service standards.
