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- Tasks: Assist customers at the trade counter, providing top-notch service and product advice.
- Company: Join a leading company in plumbing and heating, known for its customer focus.
- Benefits: Enjoy a competitive salary, bonus scheme, pension, and cycle to work options.
- Why this job: Be the face of the branch, engage with customers, and grow your skills in a dynamic environment.
- Qualifications: 1 year experience in plumbing and heating and trade counter roles required.
- Other info: Work full-time, including alternate Saturdays, with opportunities for training and development.
The predicted salary is between 28800 - 43200 £ per year.
Trade Counter Assistant plays a key role in branch performance, they are the face of the company in our trade counters and are there to provide excellent customer service and advise and upsell where required. You will be proactive in attracting new customers to the branch and be dedicated to use and build their knowledge in plumbing and heating, so they are better placed to have great interactions with our customers.
Responsibilities including but not limited to:
- Achieve sales and profit targets.
- Deliver exceptional customer service to account, trade, retail, and online customers.
- Increase profitability through proactive promotion of additional products.
- Outbound calling to inform our customers and generate additional business.
- Participate in promotional and trade events.
- Ensure optimum incoming call and call-back completion.
- Prompt completion of compliance and training modules via safety cloud.
- Participate in online teams and in-person meetings.
- Maximise stock availability by working closely with branch stock control and ordering directly where required.
- Minimise slow moving and discontinued products through active clearance promotion.
- Ensure products are displayed to highest standard including correct POS and stock rotation for date sensitive products.
- Prompt receiving and put-away of stock.
- Ensure the trade counter is always clean and tidy.
- All cash handling and banking processes followed correctly.
- Opening and closing of premises if designated keyholder.
- Support on Goods in and warehousing when required, including operating the forklift once trained.
- You will also be required to work alternate Saturdays.
Pay: Competitive Salary
Job Type: Full-time
Additional pay: Bonus scheme
Benefits: Company pension, Cycle to work scheme
Schedule: Monday to Friday
Experience: Plumbing and Heating: 1 year (required), Trade Counter: 1 year (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Locations
Trade Counter Assistant employer: Direct Heating & Plumbing Merchants
Contact Detail:
Direct Heating & Plumbing Merchants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with the plumbing and heating industry. Knowing the products and services inside out will not only boost your confidence but also help you engage customers effectively. Consider visiting local trade counters or attending industry events to gain insights.
✨Tip Number 2
Practice your customer service skills. Since you'll be the face of the company, it's crucial to demonstrate excellent communication and interpersonal skills. Role-playing different customer scenarios with friends or family can help you prepare for real interactions.
✨Tip Number 3
Get comfortable with sales techniques. As a Trade Counter Assistant, upselling and promoting additional products is key. Research effective sales strategies and think about how you can apply them in a trade counter setting to maximise profitability.
✨Tip Number 4
Network within the industry. Building relationships with other professionals can provide valuable insights and potential job leads. Join relevant online forums or local trade groups to connect with others who share your interests and goals.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Trade Counter Assistant position. Tailor your application to highlight your relevant experience in plumbing and heating, as well as customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in trade counter roles and any relevant plumbing and heating knowledge. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet sales and profit targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to increasing profitability through proactive promotion of products.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Direct Heating & Plumbing Merchants
✨Showcase Your Customer Service Skills
As a Trade Counter Assistant, you'll be the face of the company. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight any specific examples where you went above and beyond for a customer.
✨Demonstrate Product Knowledge
Knowledge in plumbing and heating is crucial for this role. Brush up on common products and services offered in the industry. Be ready to answer questions about these topics and even suggest how you would upsell additional products based on customer needs.
✨Prepare for Role-Playing Scenarios
Interviews may include role-playing exercises to assess your sales techniques and customer interaction skills. Practice how you would approach a customer looking for advice or trying to upsell a product. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the company's approach to customer service, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and the company.
