Customer Service Coordinator (Maternity Cover) (Contract)

Our global client requires an experienced customer coordinator to join their team for a minimum period of 6 Months. Provide support to customers who are in financial difficulty, challenging personal circumstances, or who are vulnerable with compassion and understanding. * Ensure compliance with policies and relevant legislation, especially around forbearance and vulnerable customers. * Liaise with External Partners that support our client in the collection of arrears and the disposal of assets when they are returned or repossessed. * Identifying and referring any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away. * Achieve a high pass rate on quality assurance conducted on your interactions. Previous experience in motor finance and/or a customer service environment. * Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty. This role is subject to satisfactory references to include a DBS Check and Financial Check. Whilst there is no contractual right to work from home, the flexibility our client offers is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. The working hours are 35 hours, 9-5, Monday to Friday. There is also a requirement to work one in every 3 to 4 Saturdays and 1 to 2 bank holidays per year, with a day taken off in lieu during the week.