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For Companies At a Glance
- Tasks: Lead UX initiatives from discovery to delivery across digital platforms.
- Company: Join a progressive insurance organisation focused on customer-first experiences.
- Benefits: Enjoy competitive salary, excellent benefits, and flexible hybrid working options.
- Why this job: Shape customer journeys and innovate in a supportive digital culture.
- Qualifications: Significant UX experience with a strong portfolio and proficiency in Figma.
- Other info: Mentor junior designers and contribute to evolving UX processes.
The predicted salary is between 43200 - 72000 £ per year.
Hybrid (ideally 2 days onsite per week)
Competitive salary + excellent benefits package + flexible working
Senior User Experience Specialist is sought to join a high-performing Experience team at the heart of a progressive and customer-first insurance organisation. You'll champion user-centred design and drive strategic UX initiatives that redefine how customers interact with digital products and services.
You will own and lead initiatives to identify, explore and validate opportunities for innovation and enhancement within their digital products and services. This will include driving projects from discovery through to development hand-off, ensuring that design solutions are both user-centric and aligned with business goals across the business on wide-ranging projects spanning multiple brands and business areas.
Key Responsibilities:- Lead discovery-to-delivery UX initiatives across complex digital platforms and business areas.
- Own and evolve design systems to support consistent, scalable design across brands.
- Facilitate workshops, ideation sessions, journey mapping, and stakeholder engagement activities.
- Translate insights from qualitative and quantitative research into validated, user-centric experiences.
- Collaborate cross-functionally with product, content, SEO, development, and brand teams.
- Mentor junior designers and contribute to the maturity of UX processes and standards.
- Ensure experiences are inclusive and accessible across devices, platforms, and user groups.
- Continuously test, optimise, and iterate based on user behaviour, data and feedback.
- Significant UX experience across responsive and multi-device platforms.
- A robust portfolio showing end-to-end UX methodology, future visioning and design strategy.
- Deep understanding of user-centred design, accessibility (WCAG), and usability standards.
- Highly proficient in Figma, prototyping, and conducting user research and usability testing.
- Strong communicator and influencer - able to champion UX with senior stakeholders.
- Experience applying design thinking, lean experimentation and journey mapping.
- Experience with customer experience optimisation, A/B testing and analytics tools.
- Self-motivated, proactive, and collaborative with a natural curiosity for digital innovation.
- Exposure to both B2C and B2B environments; agency experience is a bonus.
This is a rare opportunity to step into a strategic UX leadership role where your design thinking will shape customer journeys across a diverse and evolving product landscape. You'll enjoy the freedom to innovate, the support of a strong digital culture, and the tools to deliver at scale.
Contact Detail:
ARC IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Experience (UX) Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in user experience design, especially in the insurance sector. Understanding how UX can enhance customer interactions in this specific field will give you an edge during discussions and interviews.
✨Tip Number 2
Prepare to showcase your portfolio effectively. Highlight projects that demonstrate your end-to-end UX methodology and your ability to drive strategic initiatives. Be ready to discuss the impact of your designs on user engagement and business goals.
✨Tip Number 3
Network with professionals in the UX community, particularly those who have experience in B2C and B2B environments. Engaging with others in the field can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Brush up on your skills in Figma and other prototyping tools, as well as your knowledge of accessibility standards like WCAG. Being able to demonstrate your technical proficiency will be crucial in a role that emphasises user-centred design.
We think you need these skills to ace Senior User Experience (UX) Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your significant UX experience, particularly across responsive and multi-device platforms. Showcase your robust portfolio that demonstrates your end-to-end UX methodology and design strategy.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of user-centred design and accessibility standards. Mention specific projects where you've led UX initiatives and how they align with the company's customer-first approach.
Showcase Your Skills: Highlight your proficiency in tools like Figma and your experience with user research and usability testing. Provide examples of how you've applied design thinking and journey mapping in previous roles.
Prepare for Interviews: Be ready to discuss your approach to mentoring junior designers and how you contribute to the maturity of UX processes. Prepare to share insights from your past experiences that demonstrate your ability to collaborate cross-functionally and champion UX with senior stakeholders.
How to prepare for a job interview at ARC IT Recruitment
✨Showcase Your Portfolio
Make sure to bring a robust portfolio that highlights your end-to-end UX methodology. Be prepared to discuss specific projects, the challenges you faced, and how your design solutions aligned with user needs and business goals.
✨Demonstrate User-Centric Design Knowledge
Be ready to talk about your understanding of user-centred design principles, accessibility standards, and usability. Share examples of how you've applied these concepts in past projects to create inclusive and accessible experiences.
✨Prepare for Cross-Functional Collaboration
Since the role involves collaborating with various teams, think of examples where you've successfully worked with product, content, or development teams. Highlight your communication skills and how you influenced stakeholders to champion UX initiatives.
✨Discuss Your Mentorship Experience
If you've mentored junior designers before, be sure to mention this during the interview. Discuss how you've contributed to the maturity of UX processes and standards, as this shows your leadership potential and commitment to team growth.
