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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users and guests.
- Company: Join a leading Global Professional Services organisation with impressive growth.
- Benefits: Enjoy a competitive salary, bonus scheme, and exceptional employee benefits.
- Why this job: Be part of a dynamic team delivering a white glove service in a professional environment.
- Qualifications: 3+ years in IT support, preferably in legal or professional services.
- Other info: This role requires onsite presence Monday to Friday; hybrid work is not available.
The predicted salary is between 36000 - 60000 £ per year.
We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced 2nd Line IT Support professional to join their London team. This team provides onsite IT support to users and guests in their City of London office.
This is a varied front facing role, and you will be part of a team offering support across hardware, software, applications and systems. Alongside troubleshooting issues, you will also be tasked with activities such as setting up, configuring, and installing software on PCs, laptops, mobile devices, printers, networking equipment and supporting AV requirements.
Proud of the white glove / hotel style experience they offer, you must have proven experience within a similar role. In addition to supporting users and guests and their day to day needs you will also be invited to work on projects of varying sizes.
Our client is renowned for valuing and fostering their internal talent and are committed to ongoing professional development and training.
Skills and experience required:- A minimum of 3 years’ experience in offering a wide range of technology support, including hardware, software, applications and AV
- Experience in offering face to face / deskside support
- Applicants with experience having worked in the legal sector would be preferred, if not experience in the professional services sector is essential
In addition to the salary on offer, there is also a bonus scheme, and exceptional benefits extended to their staff. Due to the nature of the role there is a requirement to be onsite each day Monday to Friday. Unfortunately hybrid working is not an option.
2nd Line IT Support / White Glove Service employer: Eutopia Solutions
Contact Detail:
Eutopia Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support / White Glove Service
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description. Being well-versed in the tools used in a professional services environment will give you an edge during interviews.
✨Tip Number 2
Highlight your face-to-face support experience. Since this role emphasises onsite assistance, be prepared to discuss scenarios where you've successfully resolved issues directly with users.
✨Tip Number 3
Research the company culture and values of the organisation. Understanding their commitment to a 'white glove' service will help you align your responses and demonstrate that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the interview process and what the company truly values in a candidate, which can be invaluable for your preparation.
We think you need these skills to ace 2nd Line IT Support / White Glove Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in 2nd Line IT Support, particularly any roles where you've provided face-to-face support. Emphasise your skills in troubleshooting hardware, software, and AV systems, as well as any experience in the professional services or legal sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional IT support. Mention specific examples of how you've delivered a 'white glove' service in previous roles, and explain why you're excited about the opportunity to work with this global professional services organisation.
Highlight Relevant Skills: In your application, clearly outline your technical skills, including any specific software or hardware you are proficient in. Also, mention your ability to work on projects and collaborate with teams, as this role involves both support and project work.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Eutopia Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware, software, and AV support. Highlight specific examples where you've successfully troubleshot issues or set up systems, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since this role involves providing a white glove service, it's crucial to showcase your customer service skills. Share instances where you've gone above and beyond to assist users, especially in a face-to-face setting.
✨Familiarise Yourself with the Company
Research the company’s values and recent achievements, particularly their growth in revenue. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific IT support scenarios. Practise articulating your thought process and problem-solving approach, as this will illustrate your ability to think on your feet.
