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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and maintain documentation.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values innovation and problem-solving.
- Qualifications: Strong knowledge of hardware, software, and networking concepts required.
- Other info: Opportunity to work on-site with clients and gain hands-on experience.
The predicted salary is between 28800 - 48000 £ per year.
Provide technical support to end users and clients, resolving technical issues escalated from the 1st line support team, and ensuring that service levels are maintained.
Work closely with clients to troubleshoot issues and identify root causes, providing guidance and expertise to resolve problems.
Create and maintain technical documentation, including technical diagrams, procedures, and knowledge articles.
Assist with technical escalation management and provide guidance and support to junior support team members.
Troubleshoot and resolve hardware and software issues on workstations, laptops, and mobile devices.
Perform routine maintenance and updates to operating systems, applications, and anti-virus software. Ensure compliance with IT policies, procedures, and security standards.
Attend customer sites to perform maintenance checks and various IT installations.
Skills Desired:
- Excellent knowledge of desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Strong knowledge of networking concepts such as TCP/IP, DHCP, DNS, and VPN.
- Experience in diagnosing and resolving technical issues related to desktops, laptops, mobile devices, and peripherals.
- Familiarity with Active Directory and user account management.
- Knowledge of basic server administration tasks such as user management, file shares, and security.
Contact Detail:
Oscar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Make sure to brush up on your technical knowledge, especially around desktop and laptop hardware, operating systems, and networking concepts. Being able to confidently discuss these topics during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Consider gaining hands-on experience with troubleshooting common issues related to desktops, laptops, and mobile devices. You could set up a home lab or volunteer to help friends and family with their tech problems to build your practical skills.
✨Tip Number 3
Familiarise yourself with creating technical documentation. Practice writing clear and concise guides or procedures for common IT tasks, as this will demonstrate your ability to communicate complex information effectively.
✨Tip Number 4
Network with professionals in the IT support field. Attend local meetups or online forums where you can connect with others in the industry. This can provide valuable insights and potentially lead to job referrals.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your knowledge of operating systems, hardware troubleshooting, and networking concepts.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to maintaining service levels.
Showcase Technical Skills: In your application, clearly list your technical skills, such as familiarity with Active Directory, server administration, and any experience with mobile devices. This will help demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Oscar
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with various operating systems and hardware. Highlight specific examples of how you've resolved technical issues in the past, especially those related to desktops, laptops, and mobile devices.
✨Demonstrate Problem-Solving Skills
During the interview, you may be presented with hypothetical technical scenarios. Practice articulating your thought process for troubleshooting these issues, focusing on identifying root causes and proposing effective solutions.
✨Familiarise Yourself with Networking Concepts
Since networking knowledge is crucial for this role, brush up on key concepts like TCP/IP, DHCP, and DNS. Be ready to explain how these concepts apply to real-world situations and how you've used them in previous roles.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company's IT environment and support processes. This shows your interest in the role and helps you assess if the company is the right fit for you.
