Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own digital communications and drive customer retention through email, SMS, and push campaigns.
- Company: Join a mission-led DTC brand redefining the industry with strong growth and loyal customers.
- Benefits: Enjoy hybrid working, 25+ days holiday, private medical cover, and enhanced parental leave.
- Why this job: Be part of a passionate team in a fast-paced environment that values strategy and customer experience.
- Qualifications: Experience in e-commerce CRM, campaign performance, and familiarity with CRM platforms and BI tools required.
- Other info: Confidential chats available for career advice; we champion diversity and inclusion in our hiring process.
The predicted salary is between 32000 - 42000 £ per year.
Are you a data-driven CRM specialist who thrives at the intersection of strategy, performance, and customer experience? This is a unique opportunity to join a mission-led DTC brand that’s redefining the industry across Europe, with strong commercial momentum, loyal customers, and a truly passionate team.
As Senior CRM Specialist, you’ll take ownership of digital communications for a fast-growing product line, driving customer retention and revenue across email, push, and SMS. You’ll partner cross-functionally with Product, Creative, Operations and BI teams to craft and execute campaigns that engage, convert, and add real customer value.
- Build and deliver CRM campaigns that boost adoption of digital add-ons and subscription extras across multiple markets
- Lead strategy and execution across email, SMS, and push – owning planning, testing, optimisation and performance
- Define campaign logic, automate workflows, and report on commercial outcomes
- Constantly test and learn – from copy to content to segmentation – using tools like Iterable, Looker, or equivalents
Hands on e-commerce CRM or email marketing experience
Strong track record in campaign performance, segmentation and automation
Comfortable working with CRM platforms (Iterable, Klaviyo, SFMC, etc.) and BI tools (Looker, GA4, etc.)
Analytical and confident interpreting data to inform strategy
Proactive, collaborative, and excited by the pace of a high-growth brand
Hybrid working (3 days in-office, 2 from home) ~25 days holiday + bank holidays + extra days per year of service ~£Private medical and dental cover ~ Enhanced parental leave
If you would like a confidential chat about this role or your next career move, then please get in contact with: coco.Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law.
Pensions Project Specialist employer: Major Players | B Corp™
Contact Detail:
Major Players | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Project Specialist
✨Tip Number 1
Familiarise yourself with the specific CRM tools mentioned in the job description, such as Iterable and Looker. Having hands-on experience or even completing online tutorials can give you a significant edge during discussions.
✨Tip Number 2
Prepare to discuss your previous campaign successes in detail. Be ready to share metrics and outcomes that demonstrate your ability to drive customer retention and revenue through effective CRM strategies.
✨Tip Number 3
Showcase your analytical skills by being prepared to interpret data and explain how it informs your strategy. Consider bringing examples of how you've used data to optimise campaigns in the past.
✨Tip Number 4
Emphasise your collaborative spirit. Since this role involves working cross-functionally, think of examples where you've successfully partnered with other teams to achieve common goals, and be ready to share those stories.
We think you need these skills to ace Pensions Project Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight your experience in CRM, campaign performance, and data analysis.
Craft a Compelling CV: Ensure your CV showcases relevant experience in e-commerce CRM or email marketing. Use metrics to demonstrate your success in previous roles, such as improved customer retention rates or successful campaign outcomes.
Write a Tailored Cover Letter: In your cover letter, express your passion for the brand and how your skills align with their mission. Mention specific tools you’ve used, like Iterable or Looker, and provide examples of how you've driven results in past roles.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Major Players | B Corp™
✨Know Your CRM Tools
Familiarise yourself with the CRM platforms mentioned in the job description, such as Iterable and Klaviyo. Be prepared to discuss your hands-on experience with these tools and how you've used them to drive campaign performance.
✨Showcase Your Analytical Skills
Since the role requires interpreting data to inform strategy, come prepared with examples of how you've used data analysis in past campaigns. Highlight specific metrics you tracked and how they influenced your decisions.
✨Demonstrate Collaboration
This position involves working cross-functionally with various teams. Share experiences where you've successfully collaborated with others, particularly in a fast-paced environment, to achieve common goals.
✨Prepare for Testing and Optimisation Discussions
Be ready to talk about your approach to testing and optimising campaigns. Discuss any A/B testing you've conducted, what you learned from it, and how you applied those insights to improve future campaigns.
