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- Tasks: Be the go-to person for calls, emails, and scheduling engineers daily.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy a great working environment with a benefits package and a salary up to £30k.
- Why this job: This role offers hands-on experience in a fast-paced setting while honing your communication skills.
- Qualifications: Previous experience in a similar field is a must; familiarity with CAFM is a plus.
- Other info: You'll be managing a busy helpdesk inbox and liaising with clients and engineers regularly.
The predicted salary is between 24000 - 36000 £ per year.
General * Receiving inbound calls C emails and making frequent outbound calls C emails; * Scheduling engineers to attend call outs and regularly updating them with their required jobs; * Generation and closure of scheduled work orders, daily; * Overseeing job completion in respect of in-house engineering and sub- contractor services; * Updating in-house systems and informing external clients regularly of updates; * Managing the helpdesk inbox efficiently daily; * Constant liaison with engineers, subcontractors and clients via phone/email; * PPM asset management planning via our databases; * Respond quickly and effectively to client queries; * Raising jobs and purchase orders daily; * Always providing excellent customer service; * Completing various admin tasks as requested. Requirements * Worked in a familiar field * Experienced working with CAFM (desirable) * Great communicational skills Offer * Great working environment * Up to £30k * Benefits package
Help Desk Coordinator employer: Parker Jones Group Ltd
Contact Detail:
Parker Jones Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Coordinator
✨Tip Number 1
Familiarize yourself with common help desk software and tools, especially CAFM systems if you have experience with them. This knowledge will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. Being able to respond quickly and effectively to client queries is crucial, so demonstrating your ability to communicate clearly will set you apart.
✨Tip Number 3
Research our company culture and values to understand what we prioritize in customer service. Tailoring your approach to align with our expectations can make a significant difference during the interview process.
✨Tip Number 4
Prepare examples from your past experiences where you successfully managed multiple tasks or resolved client issues efficiently. Sharing these stories will demonstrate your capability to handle the responsibilities of a Help Desk Coordinator.
We think you need these skills to ace Help Desk Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Help Desk Coordinator position. Highlight key responsibilities such as managing inbound and outbound communications, scheduling engineers, and providing excellent customer service.
Tailor Your CV: Customize your CV to reflect relevant experience in help desk coordination or similar roles. Emphasize your communication skills and any experience with CAFM systems, as these are desirable for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background aligns with the job requirements. Mention specific examples of how you've successfully managed client queries and coordinated schedules in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Help Desk Coordinator.
How to prepare for a job interview at Parker Jones Group Ltd
✨Show Your Communication Skills
Since the role involves constant liaison with engineers, subcontractors, and clients, it's crucial to demonstrate your excellent communication skills. Be clear and concise in your responses, and provide examples of how you've effectively communicated in previous roles.
✨Familiarize Yourself with CAFM
If you have experience with Computer-Aided Facilities Management (CAFM), make sure to highlight it during the interview. If not, take some time to research what it is and how it relates to the help desk role, as this knowledge could set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing a busy helpdesk inbox or responding to client queries. Prepare by thinking of past experiences where you successfully navigated similar challenges.
✨Emphasize Customer Service Excellence
The job requires providing excellent customer service, so be ready to discuss your approach to customer interactions. Share examples of how you've gone above and beyond to ensure client satisfaction in previous positions.
