2nd Line Avaya Support Engineer

Looking to level up your Avaya expertise in a remote-first environment with real career progression?

We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and general system support.

This team supports a wide range of enterprise and public sector customers — with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.

What’s in it for you?

✅ Remote working – with just one monthly visit to HQ in Manchester

✅ Clear path to Tier 3 – training across Avaya + cloud platforms

✅ On-call rota (1 in 4–8) with £350 per shift + paid overtime

✅ Great team culture – supportive and well-established engineering group

You’ll need:

Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)

VOIP understanding

Previous experience in a 2nd line/tiered support environment

Eligibility for BPSS & NPPV3 clearance (after probation)

Nice to Have:

Experience with CXone, NICE, or cloud contact centre tech

SIP, VOIP trunking, or wider infrastructure exposure

Salary: Up to £45,000 DOE + £350 On-Call + Overtime