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- Tasks: Lead a dynamic customer service team and ensure top-notch client support.
- Company: Join BAM Site Solutions, a leader in sustainable building for communities.
- Benefits: Enjoy flexible working hours, remote options, and a comprehensive benefits package.
- Why this job: Be part of a forward-thinking company that values diversity and innovation.
- Qualifications: Experience in customer service leadership and strong interpersonal skills required.
- Other info: BAM promotes an inclusive environment where everyone can thrive.
The predicted salary is between 36000 - 60000 £ per year.
Building a sustainable tomorrow BAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators. This is a full-time role working on site at Wellingborough. BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual’s busy lifestyle. In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership. Your mission • Lead the regional customer service team, ensuring prompt response to client enquiries. • Ensure transactions are processed efficiently with customers kept updated on progress. • Assist with the resolution of customer queries, coordinating with relevant departments • Ensure the customer systems are kept fully updated and track progress accordingly. • Oversee the supply chain implants daily activities, ensuring excellent service levels are maintained. • Monitor the supply chain and provide feedback on performance against agreed SLA targets. • Provide feedback on service level and process improvements. • Understand and interpret the strategic direction of the Business Unit and align operational delivery to strategic intent within the depot teams. • Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability. • Implement and deliver new opportunities within Site Solutions. • Embed new engagements and partnership approaches across industry, professional bodies, and trade associations as part of the business unit’s future outlook. • Actively promote and embed product innovation, expertise, and practice into the depots in conjunction with the Product Managers. Key Accountabilities • Accountable for maintaining high standards of customer service and satisfaction. • Responsible for day to day transactions through the customer service team, resolving client issues and maintaining a positive client relationship. • Ensure timely communication and response to customer queries. • Ensure customer systems are maintained to enable efficient progress of orders and queries • Assist in the implementation of improvements to enhance client service delivery. Who are we looking for? • A dedicated leader with experience in a customer service team in fast-paced environments. • Enthusiastic about delivering a top class customer experience with excellent interpersonal skills. • Relative leadership experience within a similar hire & sales role would be an advantage. • Proficient in the updating of computer systems, adhering to relevant workflows against SLA targets set. What’s in it for you? A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership. BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual’s busy lifestyle. Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow. Who are we? The art of building is about building for communities; it’s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you
Customer Service Team Leader employer: BAM Construct & Ventures UK Ltd
Contact Detail:
BAM Construct & Ventures UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarize yourself with BAM's values and mission. Understanding their commitment to sustainability and inclusivity will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your leadership experience in customer service roles. Be prepared to discuss specific examples of how you've successfully managed a team and improved customer satisfaction in fast-paced environments.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've resolved customer queries effectively. This will show your ability to maintain positive client relationships and ensure timely communication.
✨Tip Number 4
Research BAM's customer service processes and any recent innovations they may have implemented. Being knowledgeable about their systems will allow you to discuss how you can enhance client service delivery from day one.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Customer Service Team Leader position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Leadership Experience: Emphasize any previous leadership roles you've held in customer service environments. Provide specific examples of how you led teams, resolved client issues, and maintained high standards of customer satisfaction.
Showcase Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, include examples in your application that demonstrate your ability to communicate effectively with clients and team members. Mention any successful collaborations or conflict resolutions.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the key accountabilities and qualifications mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at BAM Construct & Ventures UK Ltd
✨Show Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led a team in a fast-paced environment, focusing on your approach to motivating and guiding team members.
✨Emphasize Customer-Centric Mindset
Highlight your commitment to delivering exceptional customer service. Prepare to discuss strategies you've implemented in the past to enhance customer satisfaction and how you handle challenging client interactions.
✨Familiarize Yourself with BAM's Values
Understand BAM's core values: sustainability, inclusivity, collaboration, reliability, and ownership. Be ready to explain how these values resonate with you and how you would embody them in your role as a leader.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer queries. Practice articulating your thought process and decision-making strategies in response to potential challenges you might face in the role.
