Vice President Quality and Risk Management

WE ARE SoftServe is a global digital solutions company headquartered in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, LATAM, and APAC. The VP, Strategic Program Leadership and Delivery is responsible for leading, scaling, and evolving a high-impact team of Onsite Program Directors (OPDs) who serve as strategic partners across SoftServe’s highest-priority client accounts. This executive role is critical to ensuring we maintain trusted, value-driven relationships with our clients while accelerating business growth through embedded, client-facing delivery leadership. This leader will set the strategic vision, define the operating model, and establish the governance framework for the OPD function – balancing commercial focus with delivery excellence. Reporting to senior leadership within the Revenue Organization, the VP works closely with Client Success, Delivery, and Sales Executives to drive account growth, operational consistency, and exceptional client outcomes. An experienced professional with 15+ years in IT services, consulting, or delivery-led account management A proven leader with 5+ years in people management roles, ideally leading hybrid client-facing/delivery teams Someone who has successfully grown strategic accounts or programs with measurable business impact An excellent communicator with strong client management abilities Educated with a Bachelor’s degree in Business, Engineering, or IT (MBA or similar advanced degree is a plus) Willing to travel up to 25% Effective in a global, virtual work environment Lead, mentor, and develop a team of Onsite Program Directors (OPDs) across multiple client accounts track performance and optimize engagement models Ensure consistency and quality of OPD delivery across the client portfolio Review and advise on account development plans, risk management strategies, and delivery health Partner with Sales, Delivery, and Client Success Leaders to support account strategy and growth Collaborate with internal Enablement and HR teams to define OPD onboarding and professional development paths Facilitate knowledge sharing across accounts to drive consistency and performance Own reporting to executive leadership on OPD impact, growth opportunities, and key initiatives Become trusted advisor, define the ways how to maximize business value from complex digital transformation programs and accelerate adoption of new technologies and methodologies for our customers Help you with your individual initiatives — we are open to them, just come and share your ideas! Care for your wellness with a health insurance package All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.