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- Tasks: Lead client requests from start to finish, ensuring top-notch communication and stakeholder management.
- Company: Join a dynamic team focused on maximizing client value and driving growth in a competitive landscape.
- Benefits: Enjoy hybrid working with 2-3 days in the office and flexible work arrangements.
- Why this job: Be part of a crucial role that impacts client relationships and drives business success.
- Qualifications: Strong communication and stakeholder management skills are a must; familiarity with Atlassian/JIRA is a plus.
- Other info: This is a 6-month contract position based in Telford.
The predicted salary is between 36000 - 60000 £ per year.
o Job Title: Contract Demand Lead
o Clearance required: BPSS
o Duration: 6 months
o Location: Telford – Usual Hybrid working rules re attending the office – 2-3 days/wk would be expected.
o Job description:
Client Account Management (CAM) main priority is to ensure a strong focus on the client and their priorities and how we drive value for them in a more competitive context.
Our area covers Sales Operations, Demand Lifecycle Management and Relationship Management. These teams work together to ensure we can maximise the opportunities across both our existing contracts and generating new areas of growth.
Contract Demand is a key part of the Demand Management Lifecycle. The Contract Demand Lead is responsible for the management of all client requests from receipt to submission, working closely with the Contract Delivery Areas and other key stakeholders to ultimately obtain the relevant client request response and sign offs.
As a Contract Demand Lead you will:
• Be assigned to one or more Contracts/Contract Areas
• Understand future Contract demand and drive insight and decision making.
• Ensure visibility and work with Contract Area key stakeholders to improve response performance.
• Ensure high quality accurate data collection via workflow tool to support reporting.
• Support implementation and operation of Common Response
• Provide cover and support to other CDLs and Contract Areas as required.
• Work with the Enablement function to improve processes across the HMRC MU
Mandatory Skills:
Strong communication skills
Excellent Stakeholder Management skills
Skills nice to have:
Awareness of Atlassian/JIRA
Contract Demand Lead employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Demand Lead
✨Tip Number 1
Familiarize yourself with the key stakeholders in the Contract Demand area. Understanding their priorities and how they align with client needs will help you demonstrate your ability to drive value for clients during discussions.
✨Tip Number 2
Brush up on your knowledge of demand lifecycle management. Being able to speak confidently about this process will show that you understand the complexities of the role and can contribute effectively from day one.
✨Tip Number 3
If you have experience with Atlassian/JIRA, be ready to discuss specific examples of how you've used these tools to improve processes or manage projects. This could set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your communication and stakeholder management skills through real-life scenarios. Think of instances where you successfully navigated complex client requests or improved response performance.
We think you need these skills to ace Contract Demand Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contract Demand Lead position. Make sure you understand the key responsibilities and mandatory skills required, such as strong communication and stakeholder management skills.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the responsibilities of the Contract Demand Lead role. Emphasize your experience in client account management, demand lifecycle management, and any familiarity with tools like Atlassian/JIRA.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the client's priorities and how you can drive value for them. Use specific examples from your past experiences to demonstrate your ability to manage client requests and improve response performance.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at eTeam
✨Showcase Your Communication Skills
As a Contract Demand Lead, strong communication skills are essential. Be prepared to discuss how you've effectively communicated with stakeholders in the past and provide examples of successful interactions that led to positive outcomes.
✨Demonstrate Stakeholder Management Experience
Highlight your experience in managing relationships with various stakeholders. Discuss specific strategies you used to engage them and how you ensured their needs were met while driving value for the client.
✨Familiarize Yourself with Demand Lifecycle Management
Understand the Demand Management Lifecycle and be ready to explain how you can contribute to it. Discuss any relevant experiences where you managed client requests or improved response performance in previous roles.
✨Prepare for Questions on Data Collection and Reporting
Since high-quality data collection is crucial for this role, be prepared to talk about your experience with data management tools. If you have experience with Atlassian/JIRA, mention it and explain how it can benefit the team.
