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- Tasks: Lead global incident management to ensure service stability in a fast-paced financial environment.
- Company: Join a sector-leading consultancy known for its commitment to excellence and innovation.
- Benefits: Enjoy competitive pay of £500 per day and the chance to work in a dynamic team.
- Why this job: Make a real impact by minimising service disruptions and enhancing operational standards.
- Qualifications: Experience in global incident management, especially in financial services, is essential.
- Other info: This is a contract role with shift work, perfect for those seeking flexible opportunities.
We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for x3 Global Incident Managers to join their team for a 5 month contract.
Job Responsibilities/Objectives
- You will be responsible for ensuring the stability and resilience of services within a fast-paced financial services environment.
- The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimise service disruption and uphold regulatory and operational standards.
Incident Management
- Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly.
- Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity.
Backlog Management
- Support the resolution of the existing incident backlog, prioritising based on business impact and urgency.
Communication
- Provide clear, timely updates to stakeholders at all levels, including senior leadership, on incident status, resolution progress, and post-incident reviews.
Problem Escalation
- Escalate complex or high-impact incidents to appropriate technical or business teams, ensuring all relevant context and diagnostics are provided.
Service Improvement
- Analyse incident trends and root causes to identify opportunities for service improvement and risk mitigation.
Training and Mentoring
- Coach and mentor team members and stakeholders on incident management best practices, with a focus on financial services compliance and operational excellence.
Reporting
- Produce regular and ad hoc reports on incident metrics, trends, and performance against SLAs and regulatory expectations.
Compliance
- Ensure all incident management activities align with internal policies, industry standards, and financial regulatory requirements.
Team Collaboration
- Collaborate closely with global support teams, operations, and business units to maintain a high level of service and responsiveness.
Required Skills/Experience
- Proven experience in global incident management, ideally within the financial services sector.
- Strong understanding of regulatory and operational requirements in financial environments (e.g., FCA, SOX, GDPR).
- Demonstrated ability to manage high-pressure incidents and communicate effectively with technical and non-technical stakeholders.
- Experience working in a shift-based or 24/7 support model.
- Strong analytical, problem-solving, and decision-making skills.
- Proficiency in incident tracking and ITSM tools (e.g., ServiceNow, Jira).
- Experience mentoring and training teams in incident response and service resilience.
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally.
Incident Manager - Square One Resources employer: Square One Resources
Contact Detail:
Square One Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager - Square One Resources
✨Tip Number 1
Familiarise yourself with incident management frameworks specific to the financial services sector. Understanding frameworks like ITIL can give you an edge, as it shows your commitment to best practices in managing incidents.
✨Tip Number 2
Network with professionals already working in incident management roles within financial services. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential scenario-based questions during interviews. Think about past incidents you've managed, how you handled them, and what the outcomes were. This will demonstrate your practical experience and problem-solving skills.
✨Tip Number 4
Stay updated on regulatory requirements relevant to the financial sector, such as FCA and GDPR. Showing that you are knowledgeable about compliance can set you apart from other candidates.
We think you need these skills to ace Incident Manager - Square One Resources
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in global incident management, particularly within the financial services sector. Use specific examples that demonstrate your ability to manage high-pressure incidents and communicate effectively with various stakeholders.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your understanding of regulatory requirements and your experience with incident management frameworks. Show how your skills align with the company's needs.
Highlight Relevant Skills: In your application, clearly list your proficiency in incident tracking and ITSM tools like ServiceNow or Jira. Mention any experience you have with mentoring teams and your analytical problem-solving skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an Incident Manager.
How to prepare for a job interview at Square One Resources
✨Understand Incident Management Frameworks
Make sure you have a solid grasp of incident management frameworks, especially those relevant to the financial services sector. Be prepared to discuss how you've applied these frameworks in past roles to minimise service disruption.
✨Showcase Your Communication Skills
Since communication is key in this role, practice articulating complex technical issues in a way that non-technical stakeholders can understand. Prepare examples of how you've effectively communicated during high-pressure incidents.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of specific incidents you've managed and be ready to explain your thought process and actions taken to resolve them.
✨Highlight Your Mentoring Experience
As mentoring is part of the role, be ready to discuss your experience in training and coaching others. Share specific examples of how you've helped team members improve their incident management skills.
